Telemarketer

Ecologica is seeking a highly motivated, organized, and results-driven Appointment Setter / Telemarketing Representative to join our growing team.

The ideal candidate will be responsible for managing leads from all advertising and media markets, contacting prospective and existing customers, scheduling new and follow-up appointments, and ensuring consistent communication throughout the customer journey.

We are looking for a dependable individual who is confident on the phone, proactive with follow-ups, and capable of converting leads into confirmed appointments.

Key Responsibilities: Lead Management & Telemarketing

• Contact prospective clients generated through all advertising campaigns, media markets, and marketing channels.
• Make outbound calls to potential customers to introduce Ecologica's services and schedule appointments.
• Respond promptly to incoming inquiries from online advertisements, social media, website submissions, and other lead sources.
• Follow up with new leads immediately to maximize appointment conversion rates.
• Reconnect with older leads who have not yet scheduled appointments.
• Qualify prospective customers and determine their interest in Ecologica's services.
• Handle customer questions and objections professionally.
• Maintain consistent communication with leads until an appointment is booked or the lead is closed.

Appointment Scheduling & Follow-Up

• Schedule initial consultations and appointments for new clients.
• Book follow-up appointments for existing customers.
• Confirm upcoming appointments by phone, text, or email.
• Contact customers who miss appointments and promptly reschedule them.
• Follow up with customers who cancel or request a different appointment date.
• Fill last-minute cancellations and available appointment slots.
• Maintain an accurate and organized appointment calendar.
• Coordinate with the appropriate team members to ensure appointments are properly scheduled.
• Verify customer contact information, appointment details, and interest before confirming bookings.

Customer Relationship Management (CRM)

• Enter and update customer information in the company's CRM system.
• Document all phone calls, follow-up attempts, customer interactions, and appointment outcomes.
• Organize and track leads according to their status and level of interest.
• Follow up with leads from the previous 30, 60, and 90 days to generate additional appointments.
• Maintain accurate records of scheduled, canceled, completed, and missed appointments.
• Ensure no potential customer inquiries are overlooked.
• Identify opportunities to reconnect with previous customers and generate repeat business.

Performance Tracking & Reporting

• Meet daily and weekly outbound calling and appointment-setting goals.
• Track the number of calls made, leads contacted, appointments booked, and appointments completed.
• Monitor appointment confirmation rates, cancellations, no-shows, and rescheduling.
• Provide daily performance reports to management.
• Track lead conversion rates across different advertising and media markets.
• Identify opportunities to improve appointment scheduling and customer follow-up.
• Work with management to improve calling scripts, lead conversion strategies, and overall productivity.

Qualifications

• Previous experience in telemarketing, appointment setting, lead generation, inside sales, or customer service preferred.
• Excellent verbal communication and interpersonal skills.
• Comfortable making a high volume of outbound calls daily.
• Strong organizational and multitasking abilities.
• Ability to confidently communicate with prospective and existing customers.
• Experience with CRM software and appointment scheduling systems preferred.
• Ability to handle objections and maintain a professional attitude.
• Strong attention to detail and follow-through.
• Self-motivated, dependable, and goal-oriented.
• Ability to work independently and as part of a team.
• Bilingual English/Spanish is a plus.

Ideal Candidate

The ideal candidate is energetic, persistent, professional, and highly organized. They understand the importance of responding quickly to new leads, consistently following up with prospective customers, and maximizing appointment opportunities.

We are looking for someone who takes ownership of their responsibilities, maintains accurate records, and is committed to achieving appointment-setting goals.

What We Offer

• Competitive compensation based on experience.
• Performance-based bonuses, if applicable.
• Opportunities for professional growth and advancement.
• Supportive and collaborative team environment.
• Training on company services and appointment scheduling procedures.

How to Apply

Interested candidates should submit their resume through Indeed, highlighting relevant experience in telemarketing, outbound calling, customer service, lead generation, and appointment scheduling.

Pay: $25.14 - $30.28 per hour

Work Location: In person