Telemarketer

DETAILS OF THE VACANCY

Job Title

Telemarketer x 1 vacancy

Location

Johannesburg

Salary Grade

Telemarketing (Basic, plus Commission)

Reporting to

Team Leader / Floor Coach

Reporting staff

None

Type of Position

Permanent

Working hours

Mondays to Fridays from 08h00 –16h30/ 13h00 – 21h00

Alternate Saturdays from 09h00 – 12h30

PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES

The Telemarketer is responsible for generating sales by engaging prospective and existing customers and promoting Scorpion’s products and services. The role includes processing switches and upgrades, achieving sales targets, identifying cross-selling opportunities, and delivering excellent customer service. The incumbent must comply with company policies, regulatory requirements, and TCF principles while maintaining accurate customer records, data capture, and administrative documentation.

Key Responsibilities include, but are not limited to:

Sales and Target Achievement

• Achieve individual weekly and monthly sales targets.

• Contribute to departmental and company sales objectives.

• Effectively manage daily activities to maximize sales opportunities.

• Demonstrate accountability for performance and productivity.

• Maintain a strong focus on conversion rates and quality business acquisition.

Lead Management and Product Promotion

• Contact prospective customers using leads provided through various channels.

• Present and explain product features, benefits, terms, and exclusions clearly and accurately.

• Utilize approved sales scripts and sales tools in accordance with company standards.

• Build customer interest and identify suitable product solutions.

• Handle customer objections professionally and confidently.

• Accurately complete applications and proposals with all required customer information.

Compliance and Regulatory Requirements

• Adhere to all company policies, processes, and compliance requirements.

• Ensure all mandatory disclosures are communicated during customer interactions.

• Comply with FAIS, POPIA, and other applicable regulatory requirements.

• Protect customer information and maintain confidentiality at all times.

• Avoid providing financial advice beyond authorized guidelines.

Quality Assurance and Accuracy

• Maintain high standards of accuracy when capturing customer information.

• Ensure banking details, contact information, and application data are correctly recorded.

• Conduct sales calls professionally and ethically.

• Minimize errors, deductions failures, cancellations, and clawbacks.

• Consistently meet quality assurance standards.

Customer Service and Complaint Resolution

• Deliver exceptional customer service in every customer interaction.

• Communicate professionally, respectfully, and courteously.

• Escalate customer concerns and complaints promptly to management.

• Assist with investigations and complaint resolution when required.

• Build and maintain positive customer relationships.

Reporting and Administration

• Complete all required reports accurately and within required deadlines.

• Maintain accurate customer records and call notes.

• Participate in coaching sessions, training, and performance reviews.

• Support departmental initiatives and business projects when required.

MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES

Education

Grade 12 (Matric) or equivalent qualification.

Call Centre or Sales certification will be advantageous.

FAIS accreditation will be advantageous.

Experience

Minimum 1 years' experience in a telemarketing, telesales, or call centre sales environment.

Proven track record of achieving sales targets.

Experience in insurance, financial services, or direct marketing environments will be advantageous.

Experience working with CRM or sales systems.

Technical Skills

Proficient in Microsoft Office (Word, Excel, Outlook).

Good typing and data-capturing accuracy.

Ability to work with multiple systems simultaneously.

Strong telephone communication skills.

PRE-REQUISITE COMPETENCIES

Technical Competencies

Sales and negotiation skills

Objection handling

Customer relationship management

Product knowledge

Data capturing accuracy

Reporting and administration

Compliance awareness

Computer literacy

Behavioural Competencies

Customer-focused

Results-driven

Achievement-oriented

Professional integrity

Strong communication skills

Resilience and persistence

Accountability

Teamwork and collaboration

Adaptability

Attention to detail

Time management

Positive attitude and high energy levels

APPLICATION AND CONTACT DETAILS

To apply for this position, send in your updated cv.

Internal employees are required to attach a completed application form.

Contact Person

Thembi Tambani: [email protected]

Reference Number

SLP-052-26

Closing Date:

Friday 30, October 2026

EMPLOYMENT EQUITY

The company’s intention is to promote equity through filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required on your application. Please note that the employment of family relatives is strictly prohibited.

In the event of no internal applications having been received, external applications will be considered. If you have not been contacted within 2 weeks of the closing date, please consider your application to have been unsuccessful.

PRIVACY STATEMENT

Scorpion Legal Protection is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. Scorpion Legal Protection has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.