Telemarketer (Hourly Based work in office)

About the role

Reno Concierge Pte. Ltd. is seeking a team of motivated and customer-oriented Telemarketers to verify and qualify home-owners who signed up for free renovation consultations and schedule appointments for our Interior Design partner firms. Follow up are frequently required to keep track and ensure homeowners and ID firm's appointment are completed as per scheduled.

Key responsibilities

• Make outbound calls to prospective customers using company-provided leads.
• Introduce Reno Concierge's free services and how it can help them to reach out to professional interior design firms and choose their ideal designer that matches them.
• Identify customers' renovation needs and qualify potential leads.
• Schedule appointments for ID firms consultants with interested homeowners.
• Maintain accurate customer records and update the CRM system.
• Follow up with potential customers to nurture leads and confirm appointments.
• Achieve daily, weekly, and monthly call and appointment targets.
• Handle customer enquiries professionally and address basic questions about the company's services.
• Work closely with the sales and marketing teams to improve lead conversion.
• Ensure compliance with company policies and Singapore's PDPA and telemarketing regulations.

About you

• Strong persuasion and negotiation abilities.
• Good listening and objection-handling skills.
• Ability to build rapport quickly with customers.
• Excellent time management and organisational skills.
• Team player with a professional work ethic.

Benefits

• Competitive attractive hourly rates with attractive performance incentives.
• Training and career development opportunities.
• Friendly and supportive work environment.
• Opportunities for career progression within the company.

About us

Reno Concierge Pte. Ltd. helps homeowners transform their dream spaces by connecting them with trusted renovation solutions and Interior Design Firms.