TELEMARKETER (OFFICE WORK)

About the Role

We are looking for a dedicated and customer-focused Telemarketer/Customer Service to join our team. You will be responsible for handling customer inquiries, providing excellent customer support, maintaining positive customer relationships, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer inquiries, feedback, and service requests.
• Resolve customer issues promptly while maintaining excellent service quality.
• Follow up with customers regarding appointments, renewals, or ongoing cases.
• Accurately update customer information in the CRM/Excel system.
• Work closely with internal departments to ensure smooth customer support operations.
• Achieve individual performance targets and maintain service quality standards.

Requirements

• Experience: Fresh / Experienced in Customer Service, Call Centre, Telemarketing, or a related role.
• Skills: Excellent communication and interpersonal skills in English and Bahasa Malaysia.
• Tech-Savvy: Proficient in Microsoft Office (Excel). Experience with CRM software is an added advantage.
• Attributes: Friendly, patient, responsible, able to multitask, and customer-oriented.
• Logistics: Must possess your own transport

Why Join Us?

• Competitive salary package with attractive performance incentives.
• Career growth opportunities within the company.
• Professional and supportive working environment.
• Training and career development provided.

Working Hours

Monday – Friday: 9:00 AM – 5:00 PM

Pay: RM2,600.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Parental leave

Work Location: In person