Telemarketer/Customer Service

We are looking for a motivated, confident, and goal-driven Telemarketing/Appointment Setter to join our team.

This is an in-office, heavy outbound calling position. We provide the leads you make the calls, build the connection, and schedule appointments for our licensed insurance producers.

The ideal candidate is comfortable spending a significant portion of the day on the phone, enjoys talking to people, is not easily discouraged by rejection, and is motivated by the opportunity to earn base pay plus commission.

If you are a go-getter who enjoys sales, setting goals, and seeing the results of your work, this could be a great opportunity for you.

What You’ll Do

• Make a high volume of outbound calls to leads provided by the agency
• Contact prospective customers to introduce our insurance products and services
• Identify potential customer needs and determine the appropriate opportunity
• Schedule qualified appointments for our licensed sales producers
• Follow up with leads when necessary to secure appointments
• Maintain accurate records of calls, conversations, and appointment outcomes
• Meet daily, weekly, and monthly call and appointment-setting goals
• Use our CRM and agency systems to document customer interactions
• Communicate professionally and represent the agency positively
• Work closely with licensed producers to help generate new business
• Maintain a positive and persistent attitude even when the answer is "no"

What We're Looking For

• Confident and comfortable speaking on the phone
• Strong communication and active listening skills
• Comfortable making a large number of outbound calls each day
• Motivated by goals, competition, and earning potential
• Able to handle rejection without becoming discouraged
• Professional, dependable, and punctual
• Organized and able to manage multiple leads and follow-ups
• Self-motivated and able to stay productive without constant supervision
• Previous telemarketing, appointment-setting, sales, call center, or insurance experience is a plus
• High school diploma or equivalent

Compensation

Base Pay + Commission

Your earning potential is directly tied to your production. This is an opportunity for someone who is willing to work the phones, create opportunities, and earn more based on results.

The Right Person for This Position

This position is not for someone who dislikes being on the phone or making outbound calls. We need someone who is comfortable picking up the phone repeatedly, starting conversations with prospective customers, overcoming objections, and asking for the appointment.

You will be provided with leads and the tools necessary to do the job. Your job is to make the calls, create the opportunity, and get the appointment on the calendar.

If you are energetic, competitive, personable, and ready to work hard and earn based on your performance, we would love to hear from you.

This is an in-office position located in Harrisburg, NC.

Job Types: Part-time, Full-time

Pay: $30,255.00 - $32,963.00 per year

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person