Telemarketing Assistant

About the Role:
As our Telemarketing Assistant, you will serve as the engaging frontline voice of our company, fueling business growth by turning inbound inquiries into high-potential opportunities, uncovering dormant accounts, and seamlessly steering clients from their first interaction all the way through onboarding.

What You'll Do:

• Manage Inbound Engagement: Handle all incoming inquiries and actively manage inbound responses to ensure prompt and professional client engagement.
• Outbound Outreach & Qualification: Reach out to prospective and existing clients to understand their business needs, clarify requirements, and introduce our comprehensive IT solutions.
• Drive Pipeline & Endorsements: Endorse qualified leads directly to the Sales Team. Additionally, help identify inactive and dormant accounts with potential for reactivation and endorse them to the appropriate Business Units.
• Support the Customer Journey: Support the complete client process seamlessly from Inbound Response -> Account Profiling -> Onboarding Support.
• Maintain Accurate Records: Update and manage the database meticulously, logging call outcomes, client feedback, and follow-up schedules accurately.

Who We're Looking For:

• Education: Graduate of any Bachelor’s Degree from a reputable school (Business, Communications, Marketing, IT-related courses, or equivalent fields are a plus).
• Experience & Track Record: At least 1–2 years of proven experience in telemarketing, inside sales, lead generation, or customer-facing roles within the tech or B2B sector. (Fresh graduates with exceptional communication skills and a strong drive for sales are also highly encouraged to apply!)
• Communication Powerhouse: Exceptional communication skills, with a confident, persuasive, and engaging phone manner.
• Tech-Savvy: Familiarity with CRM software, MS Office, and basic knowledge of ICT or IT infrastructure products is an advantage.
• Work Setup: Willing to work on-site in Cubao, Quezon City.

Why Join Us?

✅ Competitive Salary: Competitive base salary
✅ Health & Security: HMO coverage and life insurance
✅ Stability & Trust: Build your career with a stable and trusted IT distributor with over 30 years of industry experience
✅ Thriving Culture: Be part of a supportive, dynamic, and team-oriented environment where your contributions genuinely matter.