Telemarketing

Telemarketing Executive

The Telemarketing Executive is responsible for engaging prospective and existing customers through outbound calls to generate qualified leads, promote the company's products and services, and support the sales team in achieving business growth. This role requires excellent communication skills, strong customer engagement, and a results-driven mindset to meet daily performance targets.

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Key Responsibilities

Outbound Sales & Lead Generation

• Conduct outbound calls to prospective and existing customers.
• Introduce and promote the company's products, services, campaigns, and promotions.
• Identify customer needs and qualify potential sales opportunities.
• Generate quality leads and schedule appointments for the sales team.

Customer Engagement

• Build positive relationships with customers through professional communication.
• Handle customer enquiries and objections confidently and professionally.
• Follow up with prospects to increase conversion opportunities.
• Maintain excellent customer service throughout every interaction.

Database & CRM Management

• Maintain accurate customer records in the CRM system.
• Update call outcomes, customer feedback, and follow-up activities promptly.
• Ensure customer information is complete and up to date.

Sales Support

• Coordinate appointments between customers and sales consultants.
• Work closely with the sales and marketing teams to maximize campaign effectiveness.
• Assist in achieving departmental sales and lead generation targets.

Reporting & Performance

• Prepare daily, weekly, and monthly activity reports.
• Monitor personal KPIs and continuously improve performance.
• Provide customer insights and market feedback to management.

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Key Performance Indicators (KPIs)

• Minimum 100 outbound calls per day.
• Generate 20–30 qualified leads per week.
• Achieve monthly appointment-setting targets.
• Maintain CRM data accuracy above 95%.
• Achieve call quality and customer satisfaction standards.
• Meet monthly team and individual performance targets.

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Requirements

• Diploma or Degree in Business, Marketing, Communications, or related field.
• Minimum 1–2 years of telemarketing, telesales, customer service, or sales experience.
• Fresh graduates with strong communication skills are encouraged to apply.
• Excellent communication and interpersonal skills.
• Fluent in English and Mandarin.
  We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
• Comfortable making high volumes of outbound calls.
• Self-motivated, target-driven, and positive attitude.
• Basic knowledge of Microsoft Office and CRM systems.

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Preferred Skills

• Strong negotiation and persuasion skills.
• Good time management and organizational abilities.
• Ability to work under pressure and achieve KPIs.
• Team player with a proactive mindset.