telemarketing

About the role

This role involves conducting outbound calls to prospective customers based on available databases and leads, explaining OOH Global products and programs clearly and persuasively, and building strong communication and relationships with potential customers.

Key responsibilities

• Conduct outbound calls to prospective customers based on available database/leads
• Explain OOH Global products and programs to prospective customers clearly and persuasively
• Perform follow-up with leads via telephone and WhatsApp
• Identify prospective customer needs and interests and provide suitable program recommendations
• Perform lead qualification process and record communication results in the system/CRM
• Build good communication and relationships with prospective customers
• Direct interested prospective customers to consultation stage or registration process
• Achieve determined telemarketing, follow-up, and conversion targets
• Coordinate with Sales, Marketing, and Customer Service teams
• Create telemarketing activity reports and lead progress reports periodically

About you

• Minimum D3/S1 or equivalent qualification
• Minimum 1 year experience in Telemarketing, Sales, Telesales, Customer Service, or related customer-facing positions
• Good verbal communication skills and confidence speaking over the telephone
• Able to approach and build relationships with prospective customers
• Good negotiation and persuasion skills
• Accustomed to working with targets
• Able to use WhatsApp, computer, and basic administrative applications
• Willing to be placed in Cilacap
• Able to work individually and in teams

Benefits

• Salary and incentive/commission based on performance
• Training and product knowledge
• Opportunity to develop sales, communication, and customer handling skills
• Work environment that supports career development