Telemarketing Supervisor

Company Description Stravion Investment is a specialized firm focused on strategic land acquisition and development finance across the UAE and select international markets. The company connects high-potential development opportunities with the capital developers need to bring projects to life. Stravion acquires and sells prime development plots in key Dubai locations and emerging markets, covering residential, commercial, mixed-use, and hospitality projects. The organization offers flexible financing solutions, customized payment structures, and comprehensive financial advisory services to support developers throughout the project lifecycle.

Role Description The Telemarketing Supervisor is a full-time, on-site role based in Dubai, responsible for leading and overseeing a team of telemarketers to drive lead generation and support sales objectives. This position manages daily calling activities, assigns targets, monitors performance, and ensures adherence to scripts and compliance guidelines. The supervisor coaches team members, provides regular feedback, and conducts training to improve communication, customer service, and conversion rates. The role also involves analyzing call metrics and campaign results, preparing reports for management, and collaborating with sales and marketing teams to refine outreach strategies. The Telemarketing Supervisor handles escalated customer interactions, maintains high-quality service standards, and supports continuous improvement of telemarketing processes.

Qualifications

• Strong people management and team management skills to effectively lead, motivate, and develop a telemarketing team.
• Excellent communication and customer service skills to engage prospects professionally and handle escalations with tact.
• Solid analytical skills to interpret call data, assess campaign performance, and recommend actionable improvements.
• Experience in telemarketing, inside sales, or call center supervision, preferably within real estate, investments, or financial services.
• Ability to organize workloads, manage targets, and work effectively in a fast-paced, performance-driven environment.
• Proficiency with CRM systems, call center software, and basic office productivity tools.
• Relevant diploma or bachelor’s degree in business, marketing, finance, or a related field is an advantage.
• Fluency in English; additional language skills relevant to the UAE market are beneficial.