TeleOps Operator

Expected compensation: 25.00 USD Per Hour

HireArt is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system.

As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

As a TeleOps Operator, You'll

• Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation.
• Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines.
• Assist in gathering performance metrics and reporting observations to improve system functionality.
• Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface.
• Follow company protocols and regulatory requirements to maintain high operational standards.

Requirements

• Ability to pass a background check and Motor Vehicle Record check

• Must meet all requirements, including possessing and maintaining a valid in-state U.S. driver’s license for the past 3+ consecutive years with no gaps

• Must have a clean driving record with no disqualifying driving history within the past 10 years, including:

• DUI or DWI

• Driving-related license suspension

• Serious at-fault accident resulting in injury or death

• Two or more moving violations

• 2+ years of experience in operations, technical support, software testing, or a similar field

• Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles.

• Excellent written and verbal communication skills

• Willingness to work flexible shift hours

Bonus Qualifications

• Experience with QA testing or working in the autonomous vehicle industry
• Bachelor’s degree in STEM, analytics, or related field
• Basic understanding of data analysis to help build out and analyze metrics
• Strong familiarity with video game-style controls or simulation software.

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

Commitment: *This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Las Vegas, NV area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.*