Teleperformance

Job Title: Inside Tele Performance Executive (ITPE)

Industry: HR & Recruitment Services

Location: Kolkata

Job Type: Full-Time

About the Role

We are hiring Inside Tele Performance Executives for Kolkata location.

The role involves manpower sourcing, lead generation, candidate screening, telephonic engagement, regular follow-ups and achieving assigned manpower acquisition targets.

Key Responsibilities

• Source potential candidates/resources through outbound calls, references, databases, social media and other channels.
• Screen and assess prospects based on eligibility, communication and overall suitability.
• Explain the opportunity, earning potential, business expectations and licensing process, wherever applicable.
• Handle candidate queries and objections professionally.
• Conduct regular outbound calls and follow-ups to build and maintain the candidate pipeline.
• Maintain accurate prospect records, pipeline status and follow-up details.
• Coordinate documentation, training, examination and licensing formalities, wherever applicable.
• Achieve assigned daily, weekly and monthly manpower acquisition targets.
• Build and maintain relationships with prospective and newly onboarded resources.
• Coordinate with the Team Manager/Team Leader to improve manpower acquisition volume.
• Be comfortable with a target-oriented telecalling role involving high-volume outbound calling.
• Minimum expected calling activity, phone calls per day.

Candidate Requirements

• Graduate in any discipline.
• Preferably graduated between 2021 and 2026.
• Bengali, English and Hindi communication skills preferred.
• Good knowledge of Google Sheets, Excel, Google Calendar and email drafting.
• Strong persuasion and convincing ability.
• Lead generation and prospecting skills.
• Target-oriented approach and sales mindset.
• Persistence, follow-up ability and resilience.
• Good communication and interpersonal skills.
• Good decision-making and prioritisation ability.

Experience

• Candidates with a minimum of 3 years of relevant experience are preferred.
• Relevant backgrounds include Telesales, Inside Sales, Business Development, Recruitment, Telecalling, Relationship Management and Customer Acquisition.
• Similar-role experience is preferred, preferably in the BFSI industry.
• There is no upper limit on relevant experience.
• Outstanding freshers may also be entertained based on overall profile and suitability.
• Experienced candidates must be able to provide valid documentary evidence/supporting documents for previous employment.

Benefits

• Incentive
• Yearly Bonus
• Company-provided accommodation may be available for eligible candidates coming from outside Kolkata, subject to company policy and availability.
• PF & ESIC after successful completion of the 1-year probation period, subject to applicable statutory provisions and company policy.
• Eligible graduates may have an opportunity under the Government NATS scheme, subject to eligibility and applicable process. Candidates who passed out between 2021 and 2026, may be considered under the applicable NATS arrangement.

Work Schedule

Monday to Friday: 9:00 AM to 6:00 PM

Saturday: 9:00 AM to 4:00 PM

Working Days: Monday to Saturday

Work Arrangement

Full-Time | Hybrid

Please note that the hybrid work arrangement may include occasional field visits depending on business requirements.

Candidate Preference

Kolkata and nearby candidates are preferred.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)
• Hindi (Required)
• Bengali (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person