Telephone Operator - Arabic Speaker

WE ARE HIRING | Telephone Operator / CID Data Entry Agent

Copthorne Hotel Sharjah , part of Millennium Hotels & Resorts , is looking for a professional and detail-oriented Telephone Operator / CID Data Entry Agent to join our team.

Location: Sharjah, UAE

Hotel: Copthorne Hotel Sharjah – Al Buhaira Corniche

Key Responsibilities

• Handle incoming and outgoing hotel telephone calls professionally

• Assist guests with inquiries, requests, and transfers

• Ensure all calls are handled promptly and courteously

• Maintain accurate CID (Guest Registration) data and guest information

• Complete daily CID data entry and ensure records are updated accurately

• Coordinate with Front Office and other departments when required

• Maintain confidentiality of guest information

• Follow hotel standards, procedures, and UAE requirements related to guest registration

• Provide excellent service and maintain a professional telephone manner

What We’re Looking For

• Previous experience in a hotel Telephone Operator, CID Data Entry, Front Office, or similar role

• Strong communication and interpersonal skills

• Excellent attention to detail and data-entry accuracy

• Arabic & English language is required

• Knowledge of Opera PMS is an advantage

• Ability to work shifts, weekends, and public holidays

• Professional appearance, positive attitude, and strong teamwork skills

• Previous experience in a 4- or 5-star hotel is preferred

If you are organized, service-oriented, and passionate about hospitality, we would be pleased to hear from you.

📩 Interested candidates are invited to apply and share their CV.