Telephone Operator

• Handling incoming and outgoing hotel calls.
• Connecting guests to rooms, departments, or external numbers.
• Taking and relaying messages accurately.
• Managing wake-up calls for guests.
• Assisting guests with basic telephone-related requests.
• Handling emergency calls according to hotel procedures.
• Maintaining professional telephone etiquette.
• Recording call details and following hotel communication procedures.
• Coordinating with Front Office, Housekeeping, Security, and other departments.
• Protecting guest privacy and confidential information.

Preferred candidate profile