Telephone Operator

Shangri-La Rasa Sentosa, Singapore

Job Summary

As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences.

As the Telephone Operator, we rely on you to:

• Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
• Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
• Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
• Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
• Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment

We are looking for someone who:

• Experience working in hotel or resort telephone operations to support guest communication needs
• Ability to interact effectively with guests via telecommunication channels to understand and address their needs
• Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided