Telephone Operator

About the role

Assunta Hospital Petaling Jaya is seeking a responsible and service-oriented PABX Operator to join our team. In this role, you will be responsible for managing the hospital's telephone communication system and ensuring calls and messages are handled promptly and accurately. As the PABX function operates around the clock, you will work closely with hospital departments, doctors, patients, and staff to support smooth and effective communication throughout the hospital.

Key responsibilities

• Operate the hospital's PABX telephone system and handle all incoming and outgoing calls
• Screen, transfer, and direct calls to the appropriate departments, wards, doctors, or staff members when necessary
• Arrange and book outstation and overseas calls for patients, doctors, and staff
• Locate doctors for wards and other hospital departments when required
• Receive telephone messages and ensure all messages are accurately recorded in the message book
• Record and manage disaster calls and CODE BLUE calls in accordance with hospital procedures
• Report and maintain records of faulty telephone sets and other telephone-related issues within the hospital
• Process charges for patients' mobile phone, trunk, and overseas calls by keying the relevant information into the computer terminal for billing purposes
• Arrange staff coverage when PABX personnel are on leave to ensure continuous departmental operations
• Assist with the maintenance and monitoring of telephone sets during the absence of the PABX Executive

About you

• Minimum SPM or equivalent qualification
• Minimum two (2) years of relevant working experience
• Computer literate in Microsoft Word
• Good communication and interpersonal skills
• Able to maintain confidentiality at all times
• Ability to handle the console board and MDF panel
• Responsible, mature, pleasant personality, self-motivated, and able to work independently
• Comfortable working on a rotating shift basis, including night shifts, to support 24-hour hospital operations

About us

Assunta Hospital Petaling Jaya is a well-established healthcare organisation serving the community. At Assunta Hospital, every call matters. Your role helps ensure that patients, doctors, staff, and hospital departments stay connected when it matters most.

Benefits

• Be part of a healthcare environment where effective communication plays an important role in patient care and hospital operations
• Gain valuable experience working with doctors, nurses, patients, visitors, and various hospital departments
• Develop your communication, customer service, and emergency call-handling skills in a professional healthcare setting
• Work as part of a team that supports the hospital's 24-hour operations
• Build your career in a well-established healthcare organisation serving the community