Telephone Operator

OVERVIEW OF THE COMPANY

Fox CorporationUnder the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

The FOX Studio Lot is looking for a Telephone Operator to join their team.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Actively participate in the day-to-day operations, to include but not limited to operating the switchboard, connecting internal and external callers with the appropriate individual or department
• Respond to incoming requests (e.g., e-mails, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch the appropriate team
• Utilize the electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of all requests
• Provide updates, status, and completion information to staff and/or users via telephone, e-mail, or in-person communication
• Ensure the highest level of customer service and professionalism
• Provide back-up support for other administrative departments or job functions
• Promote and sustain a professional, positive, productive, and safe work environment
• Act as the direct liaison to employees, customers, tenants and service personnel
• Log and report suspicious, nuisance or hostile calls to Security
• Coordinate various service requests using the telephone, e-mail and two-way radio
• Perform general clerical duties including but not limited to, ordering supplies, placing service calls for equipment, filing, record keeping and photocopying

WHAT YOU WILL NEED

• Recent prior experience working in a Call Center, Help Desk or other environment with heavy incoming telephone calls
• Possess strong general knowledge of Call Center, Help Desk or PBX operations
• Excellent written and verbal communication skills
• Excellent customer service, time management, interpersonal, organizational and analytical skills
• Aptitude to coordinate multiple concurrent activities and multifaceted service requests
• Maintain confidentiality of company and customer information, data and materials
• Dependable/reliable person with excellent attendance record and able to work nights and weekends as needed
• Valid California driver's license (without restrictions)
• Ability to operate in a dynamic, fast paced, demanding startup environment
• Ability to train across multiple job functions
• Ability to readily adapt to changing requirements
• Ability to work cooperatively and collaboratively with all levels of staff, employees, tenants and vendors
• Ability to gain and retain comprehensive knowledge of all equipment, tools and software used in the Call Center as well as supported services
• Ability to listen carefully and respond quickly and effectively
• Able to follow standardized operating procedures
• Able to manage multiple priorities and follow through on assignments
• Able to work overtime with short notice
• Able to stand, walk and sit as required to perform all job functions including lifting up to 50 lbs.
• Able to learn and retain large amounts of general information about the Company
• Follow all company, safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $24.33 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.