Telephone Operator - CP

• Answering incoming calls in a timely and professional manner.
• Directing calls to the appropriate department or guest room.
• Handling guest inquiries and providing accurate information about the hotel’s services and amenities.
• Assisting guests with making reservations, dining arrangements, and other services.
• Logging all wake-up call requests and performing wake-up call services.
• Recording and relaying messages accurately to the appropriate recipients.
• Managing emergency calls and following the hotel’s emergency procedures.
• Maintaining a log of all calls received and made for record-keeping and future reference.
• Providing concierge services such as restaurant recommendations and booking transportation.
• Maintaining an up-to-date knowledge of the hotel’s facilities, services, and local attractions.
• Ensuring all equipment and systems are functioning properly and reporting any technical issues.
• Assisting with guest complaints or issues, escalating to the appropriate manager when necessary.
• Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and maintaining confidentiality of proprietary.

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