Telephone Operator (Hotel)

Join us as a Telephone Operator in Holiday Inn Singapore Atrium. Your main responsibilities are answering incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and the brand.

Your day to day tasks:

• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Attends to all guest queries and requests promptly, calls guests by name whenever possible
• Handles guests needs or requests and reports complaints to the Telephone Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Report on logbook daily
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

Requirements:

• High School or Vocational Certificate in Business Management, Business Study or equivalent, with 1 year’s experience in customer service
• Proficient in the use of Microsoft Office and Front Office System.
• Possesses problem solving and organizational abilities.
• Rotational shift work is required

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.
• Health and dental insurance.
• Birthday off / Duty meal
• Training and Development Opportunities.
• Up to 50% F&B discount at IHG Hotels selected restaurants.
• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.