TELEPHONE OPERATOR II

GRADE

ASTD7

LOCATION OF POSITION

MDH - John L Gildner RICA

15000 Broschart Rd

Rockville, MD 20850

Main Purpose of Job

This position will provide the best possible patient care and education to all students and their families by handling the duties of the receptionist and switchboard area. Many interactions begin and end at the facility's reception desk. It is imperative that outstanding customer service is practiced.

• Being professional, efficient, organized, friendly, and communicative are all key to success
• Relaying accurate, sensitive, and timely information to the appropriate individual or department is vital
• Ensuring that the conference rooms are reserved accurately and that all log books are maintained
• Being vigilant for safety and knowing what to do in emergencies and drills is important
• Asking your supervisor questions when needing assistance to help keep the reception desk area operating at a high standard

MINIMUM QUALIFICATIONS

Education: Completion of the Eighth grade.

Experience: None.

Note: Candidates may substitute additional experience performing telephone operator duties on a year-for-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess the following:

• Experience working multi-line telephone system
• Experience working in an environment with adolescents with emotional disabilities and court involved youth

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call 24 hours a day and be required to provide the employing agency with a telephone number where they can be reached.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or [email protected].

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.