Telephone Operator - InterContinental Singapore

Responsible Business –

• Records all entries on traffic sheets
• Report on logbook daily
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advises defects on switchboard equipment to Supervisor
• Maintains a clean work environment
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Advises defects on switchboard equipment to Instant Service Manager/Supervisor
• Maintain Hotel Information

Elevating Guest Experience –

• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Refer to guests by name whenever possible
• Abides by principles of guest privacy
• Handles guests needs or requests and reports complaints to the Telephone Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Attends to all guest queries and request promptly

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