W Hong Kong

W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture comes alive, creating the “WOW" experiences and magic our guests will remember.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Hong Kong is hiring a Telephone Service Agent (Whatever/Whenever Agent).
Job Descriptions
Responsible for the day-to-day operations of Whatever/Whenever Department (service centre), includes order-taking for In Room Dining (room service), handling guests’ requests via telephone, resolving complaints and delivering WOW service throughout a guests’ stay by anticipating and exceeding guests’ needs and wants. Seize every opportunities to provide our Whatever/Whenever service commitment.
Job Requirements
Experience - 1 year of work experience in related positions (fresh graduates are also welcomed)
Education - Bachelor degree in hospitality or relevant discipline
Language skills - Fluent in Cantonese, English and Mandarin
Technical/ functional competencies - Proficiency in Opera &amp; POS system is a plus
W Personality - Passionate, Playful, Audacious and Polished
W Look - Appear confident and well-groomed
You + You = W - Collaborate, embrace differences
Whatever/Whenever - Create the WOW experience as long as it's legal and moral
Get It Done… Make it Happen - Get things done along the way of your adventure with us
We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume to our Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to 3717 2756 or email to [email redacted, apply via Company website].
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.
Full-time,Contract,Permanent

Telephone Service Agent (Whatever / Whenever Agent)

Telephone Service Agent (Whatever / Whenever Agent)

This job is no longer available

Talents

Recruiters

About