Telephonist / Receptionist

Telephonist / Receptionist - Volkswagen York At JCT600, our Telephonist / Receptionist are the first impression of our brand — professional, welcoming, and dedicated to delivering exceptional customer experiences. Based at our dealership, you’ll handle all incoming calls and greet visitors, ensuring every interaction reflects our high standards of service and professionalism.

This is a fast-paced, customer-facing role where your enthusiasm, energy, and commitment to service excellence will make every customer feel valued.

As a Telephonist / Receptionist Your Day-to-day Will Include

• Providing a warm and professional welcome to all visitors, ensuring they feel attended to and comfortable while on site.
• Managing incoming calls promptly and efficiently, connecting callers to the relevant person or department in line with brand standards.
• Using email and database systems to accurately record and distribute messages.
• Monitoring the switchboard and outgoing calls to track enquiry levels andmaintainsmooth communication.
• Supporting customers and visitors on-site, including offering refreshments andassistancewhereappropriate.

What we’re looking for in a Telephonist / Receptionist :

• Excellent communication skills with the ability to build rapport and inspire confidence over the phone and in person.
• Enthusiastic, proactive, and professional, with a genuine passion for providing outstanding service.
• A customer-first mindset, always striving to deliver service above expectations.

What We Offer

• Comprehensive package
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Benefits Read more about our Employee Benefits - JCT600

Why JCT600?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

How To Apply At JCT600, you’re always a name, never a number . Ready to drive your career forward?

Click “Apply Now” and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

Inclusivity & Diversity JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.