Telephony Systems Analyst (IVR, AVAYA, MS SQL Server)

Key responsibilities:

• Assist the supervisor and users in managing, maintaining, and enhancing existing applications, as well as managing new projects
• Collect and analyze user requirements, and perform system analysis and design
• Conduct feasibility studies and impact analyses, evaluate implementation options, perform system sizing, undertake physical design, and produce and maintain system documentation
• Develop and enhance application programs while ensuring quality assurance
• Assist in project management, as well as supervise and monitor the progress and performance of contractors
• Ensure system design and architectural solutions comply with government standards
• Perform day-to-day system monitoring and troubleshooting
• Evaluate, recommend, and follow up on the procurement of hardware and software for Government IT projects
• Maintain inventory and prepare documentation
• Perform system/software upgrades and patch management

Requirements:

• Higher Diploma / Degree in Computer related subjects

• At least four (4) years' post-qualification IT experience, including at least one (1) year in a similar post and comparable capacity

• Preferably at least two (2) years' experience in IT project management working with the Government

• At least two (2) years' solid experience and proficiency in implementing Telephony Systems and Interactive Voice Response (IVR) applications

• Direct expertise in AVAYA products is strongly preferred

• Experience with voice integration technologies (e.g., Speech-to-Text, Voicebots, or NICE platforms) is highly desirable

• At least two (2) years' solid experience in system analysis, design, development, and implementation of IT applications using MS SQL Server

• A good team player and problem solver with excellent communication, presentation, and interpersonal skills

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email protected]

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