Telerad Assistant

Location: Hybrid – Fort Worth, TX

Employment Type: Full-Time

Department: Teleradiology Dept

Shift: Monday - Friday 8AM - 5PM

About the Role

The Teleradiology Assistant plays a key role in ensuring smooth communication and workflow between physicians, hospitals, clinics, outside clients, and internal departments. This position supports radiologists and operational teams by managing inquiries, coordinating information, and maintaining accurate documentation across multiple systems. The ideal candidate is organized, detail-oriented, and committed to delivering excellent customer service.

Key Responsibilities

• Serve as a liaison among physicians, hospitals, clinics, billing/legal departments, outside teleradiology clients, and IT support.
• Respond to patient inquiries regarding completed procedures and direct them to the appropriate physician or facility.
• Make and answer phone calls to support customer service and radiologist requests; document all calls in the reading platform.
• Route inquiries to Human Resources, Scheduling, Finance, Credentialing, and other departments to maintain efficient communication.
• Monitor ImageNow for paperwork and calls related to outside reads; distribute faxes and complete data entry for portal clients.
• Manage incoming mail and faxes, ensuring timely distribution to appropriate team members.
• Oversee fax-related needs, including maintenance and troubleshooting.
• Schedule Outside Read exams into Clario when possible.
• Navigate multiple applications and systems as needed.
• Assist with initiating IR physicians and case dispatching; confirm doctor-to-doctor communication and coordinate dispatch teams and anesthesiologists.
• Provide professional, timely customer service to clients, radiologists, patients, and colleagues.
• Monitor the “Assigned to TA” list and communicate with facilities to resolve issues promptly.
• Communicate Teleradiology issues to managers and physicians.
• Recommend process improvements to enhance efficiency and quality.
• Maintain equipment in good working order.
• Ensure timely and accurate report handling.
• Monitor email and messaging systems and respond promptly.
• Complete required continuing education and compliance training.
• Collaborate effectively with team members and contribute to shared goals.
• Maintain up-to-date knowledge of physician schedules and shifts.

Qualifications

• High school diploma or GED required.
• Data entry experience preferred; familiarity with Microsoft Access and Excel is helpful.
• Strong organizational skills and excellent customer service abilities.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced, multitasking environment with professionalism.

Why Join Us?

• Opportunity to support critical healthcare operations at the largest private practice in the nation
• Competitive benefits package including 401K match + profit sharing, employee paid medical premium + health savings account funding, free Telehealth visits, gym reimbursement, tuition reimbursement, parental leave, volunteer opportunities, once the waiting period has been completed.
• Skill development across communication, coordination, and healthcare systems
• Meaningful work that directly supports patient care and physician workflow