Telesales Agent

Company Description TMD is a real estate development company focused on redefining modern living through carefully planned communities and high-value destinations. The company combines strategic locations, innovative design, and quality development to create spaces that serve both current and future needs. Its flagship project, South Hills – New Sohag, reflects a vision of modern living that emphasizes comfort, connectivity, and a refined lifestyle. With a strong commitment to quality, value, and customer experience, TMD is setting a new standard for real estate development in Upper Egypt. TMD operates with a forward-looking approach under the ethos: Developing Spaces, Creating Value, Shaping Tomorrow.

Role Description This is a full-time, on-site Telesales Agent role based in Markaz Sohag. The Telesales Agent will make outbound and receive inbound calls to present TMD’s projects, answer inquiries, and guide potential customers through available property options. The role includes qualifying leads, following up on prospects, and maintaining detailed records in CRM systems to support sales targets. The Telesales Agent will coordinate with the sales and marketing teams to align call scripts with current offers and campaigns. The role also involves handling customer feedback, providing accurate information, and ensuring a professional, customer-focused experience at all times.

Qualifications

• Strong Communication skills, including clear phone etiquette and the ability to explain complex information simply.
• Customer Service and Customer Support experience, with a focus on building trust and addressing inquiries and concerns effectively.
• Sales skills, including lead qualification, persuasion, negotiation, and closing or forwarding opportunities to the sales team.
• Ability to participate in and benefit from Training, including learning product details, scripts, and CRM tools.
• Prior telesales, call center, or real estate sales experience is preferred.
• Proficiency in basic computer applications and CRM or call management software.
• Strong organizational skills, attention to detail, and the ability to manage high call volumes.
• High school diploma or equivalent; further education in business, marketing, or related fields is an advantage.