Telesales Agent - TA II

Job Title: Telesales Agent - TA II

Location : Montego Bay - Jamaica

Reporting to: Telesales Operations Supervisor

Overview of Role:

Do you have a strong sales aptitude with the ability to do inside sales, prospecting, up-selling, cross-selling and overcoming rejections/objections? If you also have, door-to-door sales experience and loves working Mondays-Fri between the hours of 8am and 7pm then you are the person we are looking for.

At National Pen, we are looking for candidates who are motivated, enthusiastic, tele-sales self-starters. Join our diverse, in-house tele-sales team where you will feel valued and inspired to contribute your unique skills and experience.

Primary responsibilities

Supports all Sales departments to include Transactional Sales (TA) and Customer Relationship Management (CRM)

• Full-cycle sales consultation, negotiation and management of accounts using strong selling and influencing skills.
• Conducting transactions in by making warm sales calls.
• Meeting KPI targets such as sales, productivity and quality requirements as defined.
• Working in a very fast-paced environment with strong multi-tasking skills.
• High attention to detail is required.
• Provides quality customer service over the phone, including information regarding products, services and other types of inquiries.
• Contact customers to follow up on orders or services
• Interface with other departments and management to resolve issues
• Supports all Sales departments to include Customer Relationship Management (CRM) and Transactional Sales (TA) as per business needs, during peak season and/or as otherwise requested by the business.
• Other Duties as needed

Required skills and knowledge:

• Able to work in a phone based, customer focused, target-driven environment.
• A skilled communicator with high energy level and persuasion.
• A strong sales aptitude with the ability to up-sell, cross-sell and overcome objections.
• Dependable and punctual in assigned work schedule.
• Must be familiar with computer applications such a MS Office suite.
• Sales/Contact Centre experience is a plus.

Benefits of working for the Tele-sales Department:

• Competitive Compensation packages to include uncapped bonuses, attractive Health and Life Insurance benefits.
• Weekends, Christmas and US Federal holidays off
• Comfortable shift arrangements
• Shuttle bus Service to and from LOJ Centre
• Paid Training

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to, job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. Our recruiters can share more information about our bonus program, benefits and equity during the hiring process. This job is also eligible for bonus/incentive pay.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

To learn more, visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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