Telesales Assistant

The Telesales Assistant is responsible for supporting sales growth through proactive outbound calls, customer follow-up, lead generation, and customer relationship management. The role serves as a key link between customers and the Sales team by promoting products and services, identifying business opportunities, maintaining accurate customer records, and ensuring excellent customer service.

Key Responsibilities

1. Telemarketing & Lead Generation

• Conduct outbound calls to prospective and existing customers.

• Introduce and promote company products, services and special offers.

• Identify customer needs and generate qualified sales leads.

• Arrange appointments or follow-up opportunities for Sales Representatives.

• Support the Sales team by preparing call reports and lead tracking reports.

2. Customer Service

• Handle customer inquiries professionally and promptly.
• Provide product and service information accurately.
• Ensure a positive customer experience throughout the sales process.

Job Requirements

• Diploma or above in Business Administration, Marketing, Communications, or related disciplines.
• 1-2 years of experience in telesales, telemarketing, customer service, or sales support preferred. Less experience will also be considered.
• Excellent telephone etiquette and interpersonal skills.
• Fluent in Cantonese and English
• Self-motivated, customer-oriented, and target-driven.
• Proficient in Microsoft Office applications
• Good organisational and time management skills.

Company Background:

Sino United Publishing (Holdings) Limited acquired majority of the local courseware business from Pearson Education Asia Limited to establish United Prime Educational Publishing (HK) Limited.

With a mindset for innovation, United Prime is committed to the development of quality educational products and digital solutions and our portfolio has now been expanded to include English language learning materials and resources. United Prime will continue to strive for excellence to support educators, learners, and parents alike in their respective teaching and learning journeys.

Here is our company's website: www.upephk.com