Telesales Consultant

Telesales Consultant - Short-Term Insurance

Location: Western Cape

Employment Type: 12-Month Fixed-Term Contract – Office Based

Start Date: 1 November 2026 and 15 November 2026

About the Opportunity

We are seeking energetic and customer-focused Sales Consultants to join a growing telesales team within the financial/insurance sector. This role is ideal for individuals who are passionate about sales, enjoy engaging with customers, and have experience in a telecommunications or insurance sales environment.

The ideal candidate must be a persuasive communicator who thrives in a sales environment, enjoys interacting with customers, and has the resilience, professionalism, and drive to consistently achieve sales targets while delivering an exceptional customer experience.

Key Responsibilities

• Contact customers via outbound calls.
• Build strong customer relationships and identify sales opportunities.
• Achieve a strong customer conversion rate.
• Meet and exceed a prescribed weekly sales target.
• Upsell relevant products and services to existing customers.
• Engage with customers across multiple communication channels, including:
• Telephone
• WhatsApp
• SMS
• Email
• Deliver exceptional customer service throughout the sales process.
• Maintain accurate customer records and track sales activity.
• Adhere to all compliance and regulatory requirements.

Minimum Requirements

Qualifications & Compliance

• NQF Level 6 qualification aligned to FAIS requirements and registered on the FAIS Fit and Proper framework.
• Clean credit record with no adverse judgments.
• RE5 qualification is advantageous but not essential.
• Or an NQF Level 5 qualification, FAIS aligned (Banking, Short-term Insurance, Long-term Insurance, Wealth Management), inclusive of an RE5 certificate and solid Telesales experience

Experience

• Minimum of 12 months' solid experience in a telesales or telecommunications environment. No job hopping.
• Proven track record of meeting sales targets and conversion metrics.
• Short-Term Insurance sales experience strongly preferred, but Telesales experience in various other industries will be considered.
• Experience within reputable insurance organisations will be advantageous.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong ability to build rapport and influence customers.
• Customer service orientated with a consultative sales approach.
• Confident and professional telephone manner.
• Strong objection-handling and closing skills.
• Ability to work in a target-driven environment.
• Good administrative and record-keeping skills.
• Implement and engage clients for campaigns to increase sales, drive upsell and cross-sell, improve transactional turnover, minimise client disengagement through retention, and improve conversion of sales to active clients.
• Conducts calls which result in uplift in transactional activity, cross-sell, and improved retention.

Training & Development

• Product training will be provided.
• Successful candidates will receive product-specific knowledge and sales enablement support.

Application Process:

If you are interested in applying for this opportunity, please submit an updated copy of your CV, ensuring that it includes:

• Full employment history, including the month and year of commencement and termination for each position held.
• Detailed reasons for leaving each role.
• A comprehensive outline of your key duties and responsibilities for every position listed.

In addition, please attach the following supporting documents:

• Copy of your South African ID
• Matric Certificate
• Tertiary Qualification(s) (where applicable)
• NQF Level 6 Qualification – FAIS Fit & Proper Framework Aligned
• Or an NQF Level 5 qualification, FAIS aligned (Banking, Short-term Insurance, Long-term Insurance, Wealth Management), inclusive of an RE5 certificate and solid Telesales experience

Kindly submit all the above documentation to the relevant email address listed below.

Please note that only applications containing all the required information and supporting documentation will be considered.