TELESALES COORDINATOR- REMOTE

We are looking for a motivated and results-driven Telesales Coordinator to join our healthcare and wellness team remotely.

Key Responsibilities:

• Handle incoming leads through calls, WhatsApp, and CRM.

• Contact new leads quickly and understand their needs.

• Explain clinic services, treatments, packages, and current offers clearly.

• Convert enquiries into confirmed appointments.

• Follow up consistently with leads who have not yet booked.

• Re-engage old leads and previous enquiries.

• Handle objections professionally and guide patients toward the appropriate service.

• Maintain accurate lead status, notes, follow-up dates, and outcomes in the CRM.

• Coordinate with the clinic reception and medical team when required.

• Follow up on booked appointments to reduce cancellations and no-shows.

• Track daily activity, including leads contacted, appointments booked, follow-ups, and conversions.

• Support ongoing sales campaigns and promotional offers.

Requirements:

• Previous experience in telesales, customer service, or sales coordination.

• Russian and English languages are required

• Healthcare, beauty, wellness, or clinic experience is preferred.

• Strong communication and sales skills.

• Comfortable handling calls and WhatsApp conversations.

• Good follow-up and objection-handling skills.

• Able to work independently and meet sales targets.

• Experience using CRM systems is an advantage.

• English required, Russian is a strong advantage.

Main KPIs:

Lead response time, contact rate, appointment booking rate, lead-to-booking conversion, show-up rate, follow-up completion, and sales generated from assigned leads.

Work Arrangement: Remote / Online

Department: Sales

Reporting To: Operations & Sales Manager.

Pay: AED3,500.00 - AED7,000.00 per month

Work Location: In person