Telesales Executive

About TRAVELOG TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences.

We also own Malaysia's largest travel Facebook community with over 2.3 million followers :

• Travelog.com - 1.3M followers
• 旅书 - 860K followers

This scale gives us a unique advantage — direct access to millions of potential customers who are actively seeking their next travel experience. Backed by strong marketing support and high-quality leads, our sales professionals have the opportunity to build trusted relationships, close deals effectively, and grow their careers in one of Malaysia's most dynamic travel brands.

Key Responsibilities:

• Conduct outbound calls and respond to inbound WhatsApp/phone enquiries to promote and sell travel packages
• Handle English & Mandarin-speaking clients (Mandarin proficiency required) and provide clear, confident responses to enquiries
• Convert leads into confirmed bookings by offering compelling travel solutions tailored to each customer's needs
• Deliver expert, personalized travel recommendations aligned with client preferences and budgets
• Build and maintain strong client relationships to encourage repeat business and referrals
• Track and achieve daily/weekly call targets and sales KPIs
• Stay updated on travel destinations, packages, and promotions to present accurate and timely information
• Address customer concerns quickly and professionally to ensure satisfaction and positive reviews

Requirements

• Demonstrates a genuine enthusiasm for travel, coupled with a proven track record in sales, showcasing the ability to connect with clients and close deals effectively
• Exhibits a high level of comfort in call-based selling environments, with a demonstrated history of meeting and exceeding sales targets, and a strong commitment to performance-driven Key Performance Indicators (KPIs)
• Possesses outstanding communication skills in both Mandarin and English, with proficiency in both spoken and written forms, enabling clear and effective interaction with a diverse clientele
• Exudes a friendly and persuasive demeanor over the phone, instilling confidence in customers and fostering trust in the brand
• Displays a proactive attitude, keen attention to detail, and an adeptness at handling customer objections with professionalism and poise
• Embodies a positive team spirit, contributing to a harmonious workplace culture and leading by example through collaboration and support of colleagues
• Exhibits a self-motivated, highly organized approach to work, consistently setting and achieving targeted goals to drive personal and team success

Benefits

• What We Offer

• We provide competitive pay, performance-based bonuses and incentives, and clear opportunities for career advancement

• You'll thrive in a collaborative, supportive, and empowering workplace culture that values growth, innovation, and teamwork

• You'll also have exciting opportunities to lead travel groups and experience trips firsthand.

• Working Location:

• Hartamas Shopping Centre, 60, Jalan Sri Hartamas 1, Taman Sri Hartamas, 50480 KL

• Aeon Mall Bukit Tinggi Klang, Persiaran Batu Nilam 1/KS06, Bandar Bukit Tinggi 2, 41200 Klang, Selangor

• Cheras Leisure Mall, Lot L2-50 & 5A, Level 2, Leisure Mall, KL