Telesales Executive

Company Description Topworker is a growing organization focused on delivering efficient, high-quality services to a diverse client base. The company emphasizes strong customer relationships, performance-driven results, and continuous improvement. Team members are encouraged to take initiative, collaborate, and contribute to business growth. Topworker values professionalism, reliability, and clear communication in all interactions. The work environment supports learning, development, and long-term career opportunities.

Role Description This is a full-time, on-site Telesales Executive role based in Mumbai. The Telesales Executive will make outbound and receive inbound calls to introduce products or services, explain features and benefits, and convert prospects into customers. Responsibilities include engaging potential clients, understanding their needs, presenting suitable solutions, and following up on leads to maximize sales opportunities. The role involves maintaining accurate records of calls, leads, and conversions, as well as coordinating with the sales and customer support teams to ensure a smooth customer experience. The Telesales Executive is also expected to meet or exceed sales targets, adhere to call quality standards, and provide feedback on customer trends and market insights.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken English and effective listening abilities.
• Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain positive client relationships.
• Candidates should possess Lead Generation and Sales skills to identify prospects, qualify opportunities, and close deals over the phone.
• Candidates should possess basic computer literacy and proficiency with CRM or call management tools.
• Candidates should demonstrate a target-driven mindset, resilience, and the ability to work in a fast-paced, on-site environment.
• Prior experience in telesales, inside sales, or call center operations is preferred but not mandatory.
• A high school diploma or equivalent is required; further education in business, marketing, or related fields is an advantage.