Telesales Executive

About Sevora

Sevora is looking for a motivated and customer-focused Executive to join our team. We are seeking candidates with 1–3 years of experience in fashion retail sales, apparel, lifestyle, or a similar customer-facing role who are confident and comfortable speaking with customers over the phone.

If you enjoy interacting with customers, understand fashion and retail, and have a natural ability to build relationships and generate sales opportunities, this could be the right opportunity for you.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Connect with customers, understand their requirements, preferences, and buying intent.
• Introduce customers to Sevora's products, collections, offers, and services.
• Generate interest and qualify potential customers for the sales team.
• Follow up with leads through calls and WhatsApp to drive conversions.
• Build strong relationships with customers and provide a positive buying experience.
• Handle customer queries and provide appropriate product recommendations.
• Maintain accurate records of customer interactions, leads, and follow-ups.
• Meet daily, weekly, and monthly calling and conversion targets.
• Coordinate with the sales and operations teams for smooth customer handling.

Who We Are Looking For

• 1–3 years of experience in fashion retail sales, apparel, lifestyle, or related sectors.
• Candidates currently working as Fashion Sales Executives, Retail Sales Associates, Customer Relationship Executives, Telecallers, Inside Sales Executives, or similar roles are encouraged to apply.
• Comfortable and confident with outbound calling and regular customer follow-ups.
• Strong verbal communication and interpersonal skills.
• Good customer-handling and convincing abilities.
• Passion or interest in fashion and retail.
• Target-oriented and proactive in following up with customers.
• Ability to understand customer needs and recommend suitable products.
• Basic computer/CRM knowledge will be an advantage.

Ideal Candidate

The ideal candidate is someone who has experience interacting with customers in a fashion retail environment and wants to transition into a pre-sales/inside-sales role.

You should be comfortable picking up the phone, speaking confidently with customers, understanding their requirements, following up consistently, and converting enquiries into sales opportunities.

Key Skills

Fashion Retail Sales | Pre-Sales | Inside Sales | Outbound Calling | Customer Handling | Lead Generation | Lead Qualification | Follow-Up | Sales Conversion | Customer Relationship Management

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person