Telesales Executive

WE ARE HIRINGTELEPHONIC SALES EXECUTIVE

Location: The Spirited Spot, Eleven West, Baner, Pune
Employment Type: Full-Time
Department: Sales & Guest Relations

ABOUT THE SPIRITED SPOT

The Spirited Spot (TSS) is a premium cocktail-forward bar known for its signature cocktails, global street food, live music and vibrant atmosphere.

After establishing our presence in Nagpur, we have expanded to Baner, Pune, bringing together exceptional food, innovative cocktails, live entertainment and warm hospitality.

We are looking for an enthusiastic and result-oriented Telephonic Sales Executive who can connect with potential guests, promote our experiences and convert enquiries into confirmed reservations.

KEY RESPONSIBILITIES

1. Lead Calling & Conversion

• Call potential customers who enquire through Instagram, Facebook, WhatsApp and digital marketing campaigns.
• Explain TSS offerings, events, promotions and experiences.
• Convert enquiries into confirmed table reservations.
• Follow up with interested customers to maximise conversions.
• Maintain a professional and friendly approach during every interaction.

2. Reservation & Sales Management

• Generate table bookings for weekdays and weekends.
• Promote live music nights, Sunday brunch, special events and group bookings.
• Encourage guests to visit TSS for birthdays, celebrations and corporate gatherings.
• Coordinate with the reservation and operations teams to ensure smooth guest experiences.
• Follow up on bookings to minimise cancellations and no-shows.

3. Customer Relationship Management

• Maintain an organised database of leads and customer enquiries.
• Build relationships with existing and potential customers.
• Reconnect with previous guests to encourage repeat visits.
• Handle customer questions professionally and provide accurate information.

4. Daily Reporting & Performance

• Maintain daily records of calls, follow-ups and confirmed reservations.
• Track leads received, leads contacted and successful conversions.
• Share daily sales and reservation reports with management.
• Achieve individual calling, reservation and conversion targets.

REQUIRED QUALIFICATIONS

• Graduate in any discipline.
• Minimum 1–2 years of experience in telecalling, telesales, customer service or hospitality sales.
• Experience in restaurants, bars, hotels, hospitality or event sales will be preferred.
• Good communication skills in English, Hindi and Marathi.
• Confident, polite and persuasive communication style.
• Comfortable using WhatsApp Business, Excel and basic CRM tools.
• Ability to handle customer enquiries and sales objections.
• Target-oriented attitude with strong follow-up skills.

IDEAL CANDIDATE

We are looking for someone who:

• Enjoys speaking with people and building relationships.
• Can confidently convert enquiries into reservations.
• Understands the importance of customer service.
• Is proactive, organised and consistent with follow-ups.
• Can work in a fast-paced hospitality environment.
• Is comfortable working on weekends and during important events.

KEY PERFORMANCE INDICATORS (KPIs)

Performance will be evaluated based on:

• Number of leads contacted daily.
• Lead-to-reservation conversion percentage.
• Number of confirmed reservations generated.
• Actual guest footfall generated through calling.
• Repeat reservations and customer engagement.
• Achievement of monthly sales and reservation targets.

WHAT WE OFFER

• Opportunity to work with a growing premium hospitality brand.
• Professional and energetic work environment.
• Career growth opportunities within the organisation.
• Performance-based incentives linked to confirmed reservations and actual guest visits, subject to company policy.

HOW TO APPLY

Interested candidates can share their updated CV with the subject:

Application – Telephonic Sales Executive | TSS Pune

Work Location:
The Spirited Spot
Eleven West, Pancard Club Road, Baner, Pune.

Pay: ₹8,800.00 - ₹29,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location: In person