Telesales Executive

JOB VACANCY – TELESALES EXECUTIVE (ARABIC & ENGLISH)

Companies: TradeX Global & Mizan Cargo
Location: Sharjah, UAE
Employment Type: Full-Time
Position: Telesales Executive / Inside Sales Executive
Industry: International Trading, Sourcing, Shipping & Logistics

Job Summary

We are looking for a highly motivated, confident, and results-driven Female Telesales Executive to join our growing team in Sharjah.

The ideal candidate must be a native Arabic speaker with excellent English communication skills, capable of professionally handling Arabic- and English-speaking customers across the UAE.

The primary responsibility is to generate new business opportunities through cold calling, develop customer relationships, follow up on potential leads, and successfully convert prospects into paying customers.

The selected candidate will represent two companies:

TradeX Global: International trading, China sourcing, product procurement, and import solutions.

Mizan Cargo: International freight forwarding, customs clearance, and logistics solutions covering sea, air, and land transportation.

Key Responsibilities

1. Telesales & Business Development

• Conduct daily outbound cold calls to potential business customers across the UAE.
• Identify prospective clients requiring international trading, sourcing, shipping, or logistics services.
• Introduce company services professionally in both Arabic and English.
• Generate qualified sales leads and convert inquiries into business opportunities.
• Confidently handle customer objections, negotiate, and close deals over the phone.
• Achieve monthly sales, lead-generation, and conversion targets.

2. Customer Relationship Management

• Build and maintain strong relationships with Arabic- and English-speaking customers.
• Follow up consistently with prospective and existing customers.
• Understand customer requirements and recommend suitable services.
• Maintain professional communication through telephone, email, and WhatsApp Business.
• Ensure customer satisfaction and encourage repeat business.

3. Sales Coordination

• Coordinate with the TradeX business development team for product sourcing and procurement inquiries.
• Coordinate with Mizan Cargo's operations and sales teams for freight quotations, shipping requirements, and customs clearance.
• Follow up on quotations and convert them into confirmed orders.
• Arrange meetings for business development managers when necessary.

4. CRM & Reporting

• Record all customer interactions, leads, and follow-ups in the company's Odoo CRM system.
• Maintain accurate customer databases and sales pipelines.
• Submit daily calling reports and weekly sales performance updates.
• Track customer follow-ups, quotation status, and conversion rates.

Candidate Requirements

Language Skills

• Native Arabic speaker – Mandatory.
• Excellent English speaking and writing skills – Mandatory.
• Must communicate confidently and professionally in both languages.

Experience & Qualifications

• Minimum 3–5 years of telesales or telemarketing experience in the UAE.
• Proven experience in cold calling, lead generation, and telephone-based sales closing.
• Previous experience in B2B sales is highly preferred.
• Experience in logistics, freight forwarding, international trading, or import/export industries will be an added advantage.
• Familiarity with CRM software, preferably Odoo.
• Strong computer skills, including Microsoft Excel, Outlook, and basic reporting.
• Bachelor's degree or equivalent qualification preferred.

Essential Skills

• Excellent telephone communication and interpersonal skills.
• Strong negotiation, persuasion, and sales-closing abilities.
• Confident and professional telephone manner.
• Ability to handle rejection and overcome customer objections.
• Self-motivated, target-oriented, and highly disciplined.
• Excellent follow-up and relationship-building skills.
• Ability to work independently and coordinate with multiple departments.
• Strong time-management and organizational skills.

What We Offer

• Competitive salary based on experience and qualifications.
• Attractive performance-based sales incentives.
• UAE employment visa and benefits as per UAE Labour Law.
• Professional working environment.
• Opportunity to work with two growing international business divisions.
• Career development and long-term growth opportunities.

Pay: AED1,600.00 - AED5,700.00 per month

Work Location: In person