Telesales Manager

Responsibilities Job Descriptions:

• Lead the outbound telesales team and be accountable for sales results.Break sales targets down for the team, track progress and review team productivity on a regular basis. KPIs include connect rate,conversion rate and related metrics.
• Build and continuously improve the telesales operating framework, including performance scheme, telemarketing strategies, call scripts, training programs, QA criteria, and day-to-day management rules. Partner with telemarketing team leaders to implement and refine these standards.
• Use CRM, telemarketing system and data analytics tools to identify opportunities and bottlenecks in the whole telemarketing process to boost team performance.
• Plan headcount, recruit, and develop the team for stable, sustained performance.

Requirements Requirements

• Diploma or above; Finance, Marketing, Business Administration preferred
• 2–4 years in consumer finance, telesales, micro-lending, or BPKB-related roles
• At least 1 year of team-lead experience; BPKB / car-loan telesales TL background preferred
• English as working language: able to independently join meetings, write reports, and present in English
• Native or near-native Bahasa Indonesia; able to effectively manage local team
• Data-driven; able to read funnel/dashboard data and quickly identify weak stages
• Former frontline telesales agent is a strong plus