Telesales Operations Manager

Telesales Operations Manager

Experience: 3–5 years

Location: Kondapur, Hyderabad — Work From Office, 6 days a week

About Company

Hyderabad-based two-wheeler accessories and mobility startup, founded by IIT-Bombay alumni brothers, known for the SEPAL motorcycle canopy and IoT/smart-bike add-ons, and funded on Shark Tank India Season 2 by Peyush Bansal.

About the Role

This is a hands-on floor role, not a strategy seat. You directly manage 20+ inside sales executives — no team leads in between — running both cold outbound and inbound leads across B2C customers and B2B dealers. The core of the job is daily target ownership: allocating leads, sitting on calls, coaching weak performers, and making sure nothing goes unfollowed. You report to both the Sales Head and the Ops Head. Reporting and CRM discipline sit with you, and much of that process will need tightening rather than inheriting.

What You Will Do

1. Directly manage 20+ telesales/inside sales executives and own their daily, weekly, and monthly targets.
2. Allocate and monitor leads across cold and inbound channels; enforce follow-up timelines so no lead goes cold.
3. Run morning huddles, live call coaching, and one-on-one performance reviews.
4. Track conversion rates, call volumes, and rep-level productivity; act on the outliers.
5. Maintain CRM hygiene and build the daily/weekly/monthly sales reports in Excel or Google Sheets.
6. Handle escalated B2C customer and B2B dealer queries personally.
7. Rewrite and improve calling scripts, objection handling, and desk processes.
8. Coordinate with Marketing on lead quality and with Operations and Customer Support on fulfilment and complaints.

What We're Looking For

1. Must have directly handled a team of 20+ telesales/inside sales executives
2. Must have 2–5 years in telesales, inside sales, sales operations, or sales management.
3. Must be fluent in Hindi and English for customer calls. Telugu is an additional plus.
4. Must be strong in Excel or Google Sheets — building and reading sales reports independently, not just filling them in.
5. Automobile or auto accessories domain strongly preferred.

Where We're Looking

1. Automobile and auto accessories companies with inside sales/telecalling desks — D2C accessory brands, EV and two-wheeler companies, auto dealership call centres, vehicle finance and insurance telesales, used-car platforms.
2. Call-centre and inside sales operations in auto-adjacent categories where the caller owned a sales number.
3. Titles: Telesales Manager, Inside Sales Manager, Sales Team Lead, Telecalling Team Manager, Assistant Manager – Inside Sales, Sales Operations Executive/Manager.
4. Hyderabad-based or already relocated to Hyderabad, given WFO and 6-day working.

What Doesn't Fit

1. Candidates whose only experience is BPO — voice process, customer support, or servicing with no sales target ownership.