Telesales Representative

Position Overview

Naauv Real Estates LLC is looking for a motivated, confident, and target-oriented Telesales Representative to join our real estate sales team.

The Telesales Representative will be responsible for contacting prospective clients, generating and qualifying property leads, promoting Dubai real estate projects, conducting regular follow-ups, and scheduling qualified appointments for the Sales Consultants.

The ideal candidate should have excellent communication skills, a professional telephone manner, strong persuasion abilities, and the determination to achieve sales targets.

Key Responsibilities

1. Calling & Lead Generation

Make daily outbound calls to potential buyers, investors, landlords, and prospective clients.

Contact company-provided leads and databases to generate new business opportunities.

Handle incoming enquiries professionally and provide initial information about available properties.

Introduce clients to suitable Dubai real estate projects and investment opportunities.

Generate new leads through telephone communication and follow-up activities.

2. Lead Qualification

Understand the client's requirements, preferred location, budget, property type, and investment objectives.

Identify the client's buying intention, timeline, and level of interest.

Qualify leads and identify genuine prospects for the Sales Team.

Provide accurate initial information regarding projects, prices, payment plans, and available offers.

Handle basic client objections and maintain a professional approach during conversations.

3. Appointment Setting

Schedule meetings, property viewings, project presentations, and consultations for Sales Consultants.

Coordinate with the Sales Team to ensure qualified leads are properly handed over.

Confirm appointments and follow up with clients to minimize cancellations and no-shows.

Maintain proper communication with clients until the appointment is successfully completed.

4. Follow-Up & Client Relationship Management

Conduct regular follow-ups with potential clients through phone calls, WhatsApp, and other approved communication channels.

Maintain professional relationships with prospects and existing clients.

Reconnect with previously contacted leads to identify renewed interest.

Ensure no qualified lead is left without appropriate follow-up.

Maintain a positive and professional attitude even when dealing with rejection.

5. CRM & Record Keeping

Maintain accurate records of all calls, enquiries, client requirements, follow-ups, and appointments.

Update the company's CRM system regularly with lead status and client information.

Record important client requirements and communication history.

Provide daily and weekly reports on calls, leads, appointments, and conversions.

Ensure all client information is handled confidentially and professionally.

6. Sales & Target Achievement

Achieve assigned daily, weekly, and monthly calling and lead-generation targets.

Work towards achieving appointment-setting and lead-conversion KPIs.

Support the Sales Team in converting qualified leads into successful property transactions.

Participate in sales campaigns, promotions, launches, and company marketing activities.

Maintain consistent productivity and performance in a target-driven environment.

7. Real Estate Knowledge

Maintain updated knowledge of Dubai's real estate market.

Learn about the company's projects, partner developers, available properties, payment plans, prices, and promotional offers.

Keep updated with new project launches and market opportunities.

Develop sufficient product knowledge to confidently communicate with potential investors and buyers.

8. Coordination With Sales Team

Work closely with Property Consultants, Sales Managers, and the management team.

Transfer qualified leads to the appropriate Sales Consultant.

Follow up with the Sales Team regarding the status of leads and appointments.

Assist in maintaining a smooth lead-to-sales process.

Provide feedback to management regarding lead quality, client requirements, and market response.

Key Performance Indicators (KPIs)

Performance may be evaluated based on:

Daily outbound calls

Number of leads contacted

Qualified leads generated

Appointment bookings

Appointment attendance/conversion

Lead follow-up rate

CRM accuracy and updates

Lead-to-appointment conversion

Sales team lead contribution

Monthly performance and revenue contribution

Requirements

Previous experience in telesales, telemarketing, customer service, or sales is preferred.

Real estate experience in Dubai/UAE is an advantage.

Excellent verbal communication and interpersonal skills.

Confident and professional telephone manner.

Strong persuasion, negotiation, and objection-handling skills.

Strong follow-up and relationship-building abilities.

Target-oriented and self-motivated personality.

Ability to work under pressure and handle rejection professionally.

Good computer and CRM skills.

Good knowledge of Microsoft Office.

Fluent English is required; knowledge of Hindi, Urdu, Arabic, Malayalam, Tamil, Telugu, Russian, or other languages is an advantage.

Knowledge of the Dubai real estate market is an advantage.

Personal Attributes

The successful candidate should be:

Confident and energetic

Professional and well-spoken

Positive and motivated

Target-driven

Persistent and disciplined

Customer-focused

A good team player

Well-organized

Able to multitask

Willing to learn and develop within the real estate industry

Working Relationship

The Telesales Representative will work closely with the Sales Consultants, Sales Manager, Marketing Team, and General Manager to ensure that leads are properly managed and converted into qualified sales opportunities.

Important Note

The employee is expected to follow all company policies, maintain confidentiality of client and company information, use company-provided leads and communication channels responsibly, and conduct all client interactions in a professional manner.

Naauv Real Estates LLC is committed to providing a professional and performance-driven environment where successful employees can develop their sales skills and grow within the Dubai real estate industry

Pay: AED3,000.00 - AED6,000.00 per month

Work Location: In person