TELESALES REPRESENTATIVE

About the role

This role involves promoting Gladex Travel and Tours packages through outbound contact and lead conversion. You will engage with potential clients across multiple channels, respond to travel service inquiries, and guide customers through the booking process while maintaining strong client relationships.

Key responsibilities

• Contact potential clients through phone calls, messages, and follow-ups to promote Gladex Travel and Tours packages
• Respond to customer inquiries about travel destinations, tour packages, airfare, hotel accommodations, visa assistance, and other travel services
• Explain package inclusions, prices, payment terms, travel requirements, and booking procedures clearly to clients
• Convert leads from Facebook Ads, website inquiries, referrals, and other marketing channels into bookings
• Follow up with interested clients and maintain consistent communication until booking confirmation
• Build and maintain good relationships with customers to encourage repeat bookings and referrals
• Record customer details, inquiries, follow-ups, and booking status accurately in the company's CRM, spreadsheet, or sales tracking system
• Coordinate with the reservations, operations, and ticketing teams to confirm availability, pricing, and travel details
• Handle customer objections professionally and provide suitable travel options based on the client's budget and preferences
• Prepare daily or weekly sales activity reports, including number of calls, leads contacted, followups, conversions, and confirmed bookings

About you

• Meet daily, weekly, and monthly sales targets set by the company
• Assist clients with payment instructions, booking confirmations, and required documents
• Provide after-sales support when needed, including reminders, updates, and basic travel assistance