Telesales Representative

Job Summary

• Gladex Travel and Tours is looking for a motivated and customer-focused Telesales Representative to handle travel inquiries, contact potential clients, promote travel packages, and convert leads into confirmed bookings. The role requires strong communication skills, sales confidence, and the ability to provide excellent customer service through phone calls, chat, and other communication channels.

Key Responsibilities

• Contact potential clients through phone calls, messages, and follow-ups to promote Gladex Travel and Tours packages.
• Respond to customer inquiries about travel destinations, tour packages, airfare, hotel accommodations, visa assistance, and other travel services.
• Explain package inclusions, prices, payment terms, travel requirements, and booking procedures clearly to clients.
• Convert leads from Facebook Ads, website inquiries, referrals, and other marketing channels into bookings.
• Follow up with interested clients and maintain consistent communication until booking confirmation.
• Build and maintain good relationships with customers to encourage repeat bookings and referrals.
• Record customer details, inquiries, follow-ups, and booking status accurately in the company’s CRM, spreadsheet, or sales tracking system.
• Coordinate with the reservations, operations, and ticketing teams to confirm availability, pricing, and travel details.
• Meet daily, weekly, and monthly sales targets set by the company.
• Handle customer objections professionally and provide suitable travel options based on the client’s budget and preferences.
• Assist clients with payment instructions, booking confirmations, and required documents.
• Provide after-sales support when needed, including reminders, updates, and basic travel assistance.
• Prepare daily or weekly sales activity reports, including number of calls, leads contacted, follow-ups, conversions, and confirmed bookings.

Qualifications

• Previous experience in telesales, telemarketing, customer service, travel sales, or call center sales is an advantage.
• Experience in the travel and tours industry is preferred but not required.
• Strong verbal communication and persuasion skills.
• Confident in handling phone calls, chats, and customer follow-ups.
• Goal-oriented and motivated to hit sales targets.
• Good customer service attitude and professional phone etiquette.
• Ability to explain travel packages, pricing, and requirements clearly.
• Organized and able to track multiple leads and follow-ups.
• Basic computer skills, including Google Sheets, Excel, CRM tools, email, and messaging platforms.
• Willing to learn about domestic and international travel destinations, visa requirements, and tour packages.

Preferred Skills

• Knowledge of Facebook leads, Messenger inquiries, and online sales processes.
• Experience using CRM systems or lead tracking sheets.
• Ability to upsell travel packages, add-ons, insurance, hotel upgrades, tours, and other services.
• Familiarity with popular destinations such as Boracay, Palawan, Japan, Korea, Vietnam, Thailand, Maldives, and Europe.
• Ability to work under pressure during peak travel seasons.
• Key Performance Indicators
• Number of leads contacted daily
• Number of follow-ups completed
• Conversion rate from inquiry to booking
• Total sales or booking revenue generated
• Response time to customer inquiries
• Customer satisfaction and feedback
• Accuracy of lead and booking records