Telesales Representative

About the role

The Telesales Representative is responsible for generating sales through outbound calls and online communication with prospective and existing customers. The role focuses on understanding customer needs, promoting Karofi products, providing appropriate product recommendations, and achieving assigned sales targets and KPIs while delivering excellent customer service.

Key responsibilities

• Contact and follow up with prospective and existing customers through phone calls, chat, and other approved communication channels
• Make outbound calls using assigned leads and customer databases
• Introduce and promote Karofi products, features, benefits, pricing, promotions, and payment options
• Identify customer needs and recommend suitable products or solutions
• Handle customer inquiries, objections, and concerns professionally
• Convert qualified leads into successful sales and achieve daily, weekly, and monthly sales targets
• Maintain accurate customer information, sales records, lead status, and call outcomes in the CRM or company system
• Follow up on pending inquiries, orders, payments, applications, deliveries, installations, and other customer transactions until completion
• Coordinate with relevant departments regarding orders, payment processing, delivery, installation, and after-sales concerns
• Build and maintain positive relationships with customers through professional and customer-focused communication

About you

• Preferably with at least 6 months of sales, telesales, telemarketing, or customer service experience
• Good verbal and written communication skills
• Confident and comfortable speaking with customers through phone calls and chat
• Customer-oriented with good interpersonal skills
• Goal-oriented, motivated, and willing to achieve sales targets
• Ability to handle objections and respond to customer inquiries professionally
• Basic computer skills and familiarity with CRM or sales systems is an advantage
• Willing to work in a fast-paced and target-driven environment