Telesales Representative

About us

FirstBPO is a leading business process outsourcing company dedicated to delivering exceptional customer service and sales solutions across multiple industries. We specialize in connecting businesses with their customers through innovative telemarketing and sales strategies. With a commitment to excellence, integrity and employee development, FirstBPO has built a reputation for providing high-quality services that drive measurable results for our clients. Our dynamic team thrives on collaboration, continuous improvement and a passion for achieving sales targets whilst maintaining the highest standards of customer satisfaction.

About the role
We are seeking enthusiastic and target-driven Telesales Representatives to join our outbound sales team at FirstBPO in San Pablo City, Laguna. This is a full-time position based on-site where you will be responsible for proactively contacting potential customers to promote and sell our clients' products and services. As a Telesales Representative, you will play a crucial role in our sales operations, directly contributing to revenue generation and business growth. This role offers the opportunity to develop your sales expertise, build strong customer relationships and achieve commission-based rewards based on your performance.

What you'll be doing

• Making outbound calls to prospective customers using provided contact lists and databases
• Presenting product and service features, benefits and pricing to potential clients in a compelling and persuasive manner
• Qualifying leads and identifying customer needs to recommend appropriate solutions
• Closing sales and processing orders whilst ensuring accuracy and completeness of all information
• Building and maintaining a rapport with customers to establish long-term business relationships
• Meeting and exceeding individual daily, weekly and monthly sales targets and performance metrics
• Recording all customer interactions and transactions accurately in the customer relationship management (CRM) system
• Following company scripts and sales protocols whilst adapting communication style to different customer types
• Handling customer objections professionally and providing appropriate solutions or escalations
• Participating in regular training sessions to enhance product knowledge and sales techniques
• Collaborating with team members and managers to share best practices and achieve team objectives

What we're looking for

• Bachelor’s degree in any field.

• Proven experience in telesales, outbound sales, customer service or a related sales role

• Excellent verbal communication skills, with the ability to clearly and persuasively articulate product benefits and value propositions.

• Strong listening and interpersonal skills, with the ability to understand customer needs and recommend appropriate solutions.

• Resilient and positive when handling rejection, with the ability to remain motivated in a target-driven environment.

• Results-oriented mindset with a proven track record of achieving or exceeding sales targets.

• Ability to work independently while also contributing effectively as part of a collaborative team.

• Strong organisational skills and attention to detail, particularly in maintaining accurate records and data entry.

• Fluent in English, both written and verbal.

Why Join FirstBPO?

At FirstBPO, we believe that our people are at the heart of our success. We provide an environment where you can develop your sales expertise, enhance your communication skills, and grow your career while being recognised and rewarded for your performance.

If you are motivated by achieving targets, enjoy connecting with customers, and are looking for an opportunity to build a rewarding career in sales, we would love to hear from you.

Apply now
If you are an ambitious, customer-focused sales professional ready to make an impact, we would love to hear from you. Please submit your CV, a cover letter detailing your sales experience to join the FirstBPO team. We look forward to welcoming a talented individual who is passionate about sales and committed to delivering outstanding results.