Telesales Representative

I. JOB SUMMARY

The Telesales Representative is responsible for generating sales, promoting the clinic’s aesthetic services and treatment packages, contacting prospective and existing clients, and converting inquiries into confirmed appointments and sales. The position requires excellent communication skills, customer service, persuasion, and consistent achievement of assigned sales targets in accordance with company policies.

II. DUTIES AND RESPONSIBILITIESA. Sales and Lead Generation

• Contact prospective clients and existing customers through phone calls, text messages, and approved messaging platforms.
• Promote the clinic’s aesthetic services, treatment packages, ongoing promotions, and other approved offers.
• Convert incoming inquiries and assigned leads into confirmed appointments and sales.
• Follow up with potential clients who have expressed interest but have not yet booked or purchased services.
• Meet assigned daily, weekly, and monthly sales targets and performance indicators.
• Recommend appropriate services based on approved service descriptions, pricing, and promotional guidelines.

B. Client Relationship Management

• Maintain professional, courteous, and persuasive communication with all clients.
• Respond promptly to inquiries regarding clinic services, prices, promotions, and appointment availability.
• Build and maintain positive client relationships to encourage repeat visits, referrals, and customer retention.
• Confirm appointments and coordinate with the clinic's reception or relevant departments.
• Handle client concerns professionally and escalate complaints or clinical questions to the appropriate personnel.

C. Sales Monitoring and Reporting

• Maintain accurate records of calls, inquiries, follow-ups, bookings, sales, and client interactions.
• Update the company's customer relationship management system, sales tracker, or other designated monitoring tools.
• Submit daily, weekly, and monthly sales reports as required by management.
• Monitor individual sales performance and identify opportunities to improve conversion rates.
• Participate in sales meetings, coaching sessions, and performance evaluations.

D. Compliance and Professional Conduct

• Follow all company sales procedures, scripts, pricing guidelines, promotional rules, and communication standards.
• Provide accurate information and avoid making misleading claims or guaranteeing treatment results.
• Protect client confidentiality and comply with applicable data privacy requirements.
• Refrain from providing medical advice or making clinical recommendations beyond authorized responsibilities.
• Maintain professionalism, punctuality, attendance, and compliance with company rules and regulations.
• Perform other reasonable, work-related duties assigned by management that are consistent with the position.

III. KEY PERFORMANCE INDICATORS (KPIs)

Performance shall be evaluated based on the following, subject to the targets established by management:

• Achievement of monthly sales targets.
• Number of leads contacted and successfully followed up.
• Inquiry-to-appointment conversion rate.
• Appointment confirmation and attendance rate.
• Sales conversion rate and revenue generated.
• Client retention, repeat bookings, and customer satisfaction.
• Accuracy and completeness of sales records and reports.
• Compliance with company policies, sales standards, and data privacy requirements.

IV. QUALIFICATIONS

• At least a high school diploma; college-level education or a relevant degree is an advantage.
• Previous experience in telesales, telemarketing, customer service, or sales is preferred.
• Excellent verbal communication, interpersonal, and negotiation skills.
• Ability to persuade clients professionally and handle objections effectively.
• Customer-oriented, results-driven, organized, and detail-oriented.
• Basic computer skills and familiarity with spreadsheets, messaging platforms, and customer databases.
• Ability to work toward individual and team sales targets.

V. WORKING CONDITIONS

The Telesales Representative shall perform duties according to the company's approved work schedule, sales procedures, attendance requirements, and workplace policies. Compensation, commissions, incentives, and other benefits shall be governed by the applicable employment contract and company policies.

Pay: Php23,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person