Telesales Representative

Company Description Beyond Retail is a retail execution partner that has been bringing brand visions to life across India since 2003. The company specializes in turnkey showrooms and fit-outs, custom retail fixtures, commercial signage, POS displays, and large-format digital printing. With in-house fabrication facilities and advanced digital printing capabilities, Beyond Retail supports rapid scaling for retail chains without compromising on quality. A strong pan-India logistics network enables projects across Delhi NCR and nationwide, covering over 570,000 sq. ft. of fabricated and delivered space. The team collaborates closely with leading retail brands to deliver high-impact, on-the-ground brand experiences.

Role Description The Telesales Representative role is a full-time, on-site position based in Delhi, India. In this role, the representative will make outbound and respond to inbound calls to generate leads, present company services, and convert prospects into customers. The position involves understanding client requirements, explaining relevant solutions, and updating CRM or sales tracking systems with accurate information. The representative will follow up on inquiries, schedule meetings for the field and account management teams, and maintain strong relationships with existing and potential clients. Daily tasks also include meeting call and sales targets, collaborating with colleagues on campaigns, and providing feedback to improve scripts and sales processes.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken English and Hindi, and the ability to explain technical or service offerings in simple terms.
• Candidates should possess Customer Service and Customer Support skills, with a focus on handling inquiries, resolving issues professionally, and maintaining positive client relationships.
• Candidates should possess Sales skills, including lead generation, persuasion, negotiation, and closing deals over the phone.
• Candidates should possess Training-related skills, such as the ability to quickly learn product knowledge, adapt to new scripts, and share best practices with peers.
• Prior telesales or inside sales experience in B2B or retail-related services is preferred.
• Comfort with using CRM tools, call-tracking systems, and basic office software is beneficial.
• Minimum educational qualification of a high school diploma; a graduate degree in Business, Marketing, or a related field is an advantage.
• Ability to work on-site in Delhi, meet performance targets, and collaborate in a fast-paced team environment.