Telesales Representative

Key Responsibilities

• Contact new leads received through calls, WhatsApp, social media, advertising campaigns, and other channels.
• Respond promptly to customer enquiries and provide clear information about available services, packages, promotions, and pricing.
• Understand each customer's requirements and recommend the most suitable service or package.
• Convert enquiries and leads into confirmed appointments, bookings, or sales.
• Follow up consistently with interested, undecided, and previously contacted customers.
• Handle objections professionally and confidently while maintaining a positive customer experience.
• Reconnect with old leads and inactive customers to identify new sales opportunities.
• Maintain accurate records of calls, customer enquiries, follow-ups, appointments, and outcomes.
• Update the CRM or lead-management system after every customer interaction.
• Coordinate with reception, sales, operations, or relevant departments regarding confirmed appointments and customer requirements.
• Ensure customers receive appointment confirmations and necessary follow-up communication.
• Achieve assigned daily, weekly, and monthly sales and conversion targets.
• Maintain professional telephone, WhatsApp, and customer-service etiquette at all times.
• Build strong relationships with customers and encourage repeat business and referrals.
• Report lead status, conversion results, customer objections, and sales performance to management.
• Follow company policies regarding customer information, pricing, promotions, and confidentiality.

Key Performance Indicators – KPIs

Performance may be measured based on:

• Number of leads contacted
• Lead response time
• Number of follow-up calls completed
• Appointment booking rate
• Lead-to-appointment conversion rate
• Appointment attendance rate
• Lead-to-sale conversion rate
• Revenue generated
• Follow-up completion rate
• CRM/database accuracy
• Customer service quality

Requirements

• Previous experience in telesales, telemarketing, customer service, or sales is preferred.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Confident and professional telephone manner.
• Ability to communicate effectively through calls and WhatsApp.
• Strong follow-up and organizational skills.
• Target-oriented and motivated by achieving results.
• Basic computer knowledge and ability to use CRM or lead-management systems.
• Ability to work independently and as part of a team.
• Ability to manage a high volume of leads while maintaining service quality.
• Fluency in English is required; additional languages are an advantage.

Preferred Skills

• Experience handling digital marketing or social-media leads.
• Experience in healthcare, dental, beauty, automotive, hospitality, or other service-based industries.
• Knowledge of CRM and lead-tracking systems.
• Strong closing skills.
• Ability to build customer trust quickly over the phone.
• Good understanding of sales funnels and customer follow-up processes.

Candidate Profile

We are looking for someone who is:

• Confident and energetic
• Friendly and customer-focused
• Persistent without being aggressive
• Highly organized
• Responsible with follow-ups
• Comfortable working with sales targets
• Positive and professional
• Able to communicate clearly and build trust
• Motivated to convert opportunities into results

Pay: AED1,900.00 - AED2,500.00 per month

Work Location: In person