Telesales Representative

1. Job Specifications

Education

High School Degree.

Equivalent years of relevant experience may be considered in lieu of formal education.

Experience

The education levels can be replaced by years of experience.

0–1 years of experience in a similar role.

Skills

Lead conversion

Customer relationship management

Sales execution

Communication

Core Competencies

Process Optimization & Innovation – Proficiency Level: Advanced

Collaboration & Stakeholder Engagement – Proficiency Level: Advanced

Strategic Thinking & Execution – Proficiency Level: Moderate

Business Acumen & Operational Efficiency – Proficiency Level: Moderate

⸻

2. Key Job Responsibilities

Job Summary

At HALA, the main responsibility of the Telesales is to acquire and convert SME customers through telephone and other approved remote channels.

Job Duties

A. Collective Responsibilities

Comply with HALA’s code of conduct and ethics.

Promote HALA’s vision, mission, values, and model desired behaviors.

Promote HALA and spread its culture.

Commit to HALA’s rules and regulations.

Perform tasks as directed in the pursuit of the achievement of organizational goals.

Share know-how with the team and encourage their development.

B. Job-Specific Responsibilities

Contact prospective SMEs and respond to financing inquiries through approved remote channels.

Explain financing products, eligibility requirements, and application steps.

Qualify leads based on business details, financing needs, and customer interest.

Follow up on incomplete applications and missing documents.

Refer qualified leads requiring field support to Sales Agents with clear handover notes.

Achieve assigned calling, lead qualification, and conversion targets.

Maintain accurate CRM records of calls, lead status, and follow-up actions.

Follow approved scripts and confidentiality procedures without promising financing approval.