Telesales Specialist

• Departments

  Marketing, Sales

• Location

  Mira Road, Mumbai, Sakinaka Andheri

• Vacancy Type

  Full Time

• Salary

  12,000 - 25,000

• Career Level

  Executive, Officer

• Gender

  Both

• Specialisms

  Sales & BD

• Experience

  1 Year, 2 Years

• Qualification

  Bachelor Degree, Certificate

Responsibilities of tele sales Specialist

• Contact potential or existing customers to inform them about Telephony Products and Services
• Answer questions about Telephony Products and Services or the company
• Ask questions to understand and realize the customer’s business needs or purpose requirements
• Suggest suitable products to customers and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Outperform to meet sales quota and facilitate future sales
• Keep records of calls, and sales and note useful information

Requirements

• University degree graduate or equivalent, preferably in business, management, or IT field
• Established experience as a telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs CRM & Telephony Systems
• Ability to learn about products and services and describe/explain them to prospects
• Commendable knowledge of and speaking fluency in English
• Excellent communication and interpersonal skills
• Energetic approach toward work
• Cool-tempered and capable of handling rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints