Telesales Specialist

Our Client:

Our client is a leading technology solutions provider that helps businesses accelerate digital transformation through innovative software, cloud, and IT solutions. Serving customers across multiple industries, the company is committed to delivering exceptional customer experiences and enabling organizations to improve operational efficiency through technology.

Key Responsibilities:

• Conduct outbound calls to prospective and existing business customers to introduce the company's technology solutions and services.
• Qualify leads by understanding customer requirements, business challenges, and technology needs.
• Build and maintain strong relationships with customers through regular follow-ups and consultative conversations.
• Schedule appointments and product demonstrations for the Business Development or Sales team.
• Present product features, benefits, and value propositions tailored to customer requirements.
• Identify opportunities to cross-sell or upsell solutions within existing customer accounts.
• Manage and maintain an accurate sales pipeline using the company's CRM system.
• Follow up on marketing campaigns, inbound enquiries, and customer referrals to maximize conversion opportunities.
• Handle customer enquiries professionally and coordinate with internal teams to ensure timely resolution of issues.
• Achieve individual KPIs, including call volume, lead generation, appointments secured, and conversion targets.
• Maintain accurate records of customer interactions, sales activities, and pipeline updates.
• Stay informed about the company's products, industry developments, and competitor offerings to effectively position solutions.
• Collaborate closely with Sales, Marketing, Customer Success, and Technical teams to deliver a seamless customer experience.

Requirements:

• Minimum 2–5 years of experience in telesales, inside sales, business development, lead generation, or customer acquisition.
• Experience selling technology products, SaaS solutions, cloud services, IT solutions, telecommunications, or digital services is highly preferred.
• Strong communication, negotiation, and relationship-building skills.
• Confident in conducting high volumes of outbound calls and engaging decision-makers.
• Proven ability to meet or exceed sales and activity targets.
• Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or Microsoft Dynamics is an advantage.
• Strong organizational skills with the ability to manage multiple opportunities simultaneously.
• Self-motivated, resilient, and able to thrive in a target-driven environment.

*** This role comes with COMMISSION!

EA Licence No: 23S1615