Telesales Supervisor

We are looking for a goal-oriented and proactive Telesales Supervisor to lead, develop, and drive the performance of our sales team. In this role, you will manage lead allocation, coach sales representatives, monitor sales performance, and coordinate cross-functionally to resolve customer inquiries and complaints. You will play a key role in driving sales volume and ensuring team success against defined KPIs.

Key Responsibilities

Team Leadership & Development

• Coaching & Training: Provide product knowledge training and coach sales representatives on effective sales techniques.
• Performance & Conduct: Motivate, mentor, and foster team development while supervising conduct and performance standards.

Sales Operations & Lead Management

• Lead Distribution: Efficiently allocate and manage leads and customer accounts relative to sales team capacity.
• Sales Control: Supervise, monitor, and guide the team's daily operations to achieve designated revenue targets.
• Problem Solving: Support team members with complex sales scenarios, analyze underlying issues, and implement effective solutions.

Cross-Functional Coordination & Reporting

• Customer Escalations: Partner with internal departments to address and resolve customer complaints or inquiries.
• Data & Reporting: Ensure the accuracy of customer data, summarize sales figures, and prepare comprehensive sales reports for management.
• Ad-hoc Tasks: Perform other sales-related duties assigned by management.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

• Experience: Minimum of 3 years of direct experience in Telesales, E-Commerce, or related industries.

• Technical Skills: Proficiency in Microsoft Office (Intermediate Word, Basic Excel).

• Strong communication, negotiation, and presentation skills.

• Excellent listening and analytical problem-solving abilities.

• High adaptability, flexibility, and strong time management skills.

• Positive interpersonal skills and a collaborative team-player mindset.