Telesales (Work from home)

About the role

Wordsmith is looking for a dedicated candidate to lead telesales operations and drive enrollment conversions for our Certification Programs.

Key responsibilities

• Make outbound sales calls to company-provided leads and convert them into enrolments.
• Promote and sell Wordsmith's Certification Programs in Singapore
• Perform upselling and cross-selling of Wordsmith's products and services to maximize revenue.
• Follow up with leads via calls and WhatsApp and maintain a high conversion rate.
• Recruit, train, coach, and monitor the telesales team to achieve sales and revenue targets.
• Ensure you and team follows Wordsmith's sales SOPs, CRM system, call scripts, and reporting process.
• Approach, onboard, and build relationships with vendors, partners, and corporate associates to generate new business opportunities.
• Visit vendors, partners, or clients whenever required for meetings, presentations, onboarding, or business development.
• Coordinate with the Marketing and Operations teams to improve lead quality, conversions, and customer experience.
• Prepare daily, weekly, and monthly sales reports and perform any other duties assigned by management.

About you

• Diploma or Degree qualification.
• Minimum 2 years of experience managing a BPO/Telesales team (Education industry preferred).
• Proven experience in achieving and leading high-volume telesales targets.
• Strong leadership, coaching, objection handling, negotiation, and closing skills.
• Fluent in Mandarin and English (reading, writing, and speaking).
• Comfortable using CRM systems, Google Workspace/Microsoft Office, and WhatsApp Business.
• Must own a good-quality laptop suitable for daily work.
• Must own a good Android or iPhone smartphone for business communication.
• Must have a minimum 300 Mbps high-speed broadband internet connection.
• Must have a UPS/Power Backup to ensure uninterrupted work during power outages.