Teleserve Officer

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Teleserve Officer. The Police Teleserve Officer reports to the Teleserve Supervisor . The primary function of this position is to provide 24/7 customer service to citizens over the telephone and in-person to answer questions, complete police reports for specific crimes and provide information regarding status of prisoners held at the Gilbert/Chandler Unified Holding Facility. This position also processes vacation watch requests, patrol watches, body worn camera video requests and completes supplemental police reports with laboratory analysis results. The Police Teleserve Officer completes police incident reports, notarizes affidavits, collects cash and surety bonds and completes the associated required paperwork for prisoner releases. This classification works in a 24/7 work environment and may be required to work nights, weekends, and/or holidays. Some of the Essential Duties and Responsibilities of this position include:

• Provides in person customer service to citizens in the Police Department lobby
• Obtains information and writes police reports for specific crimes.
• Obtains and inputs data for vacation watch and patrol watch requests.
• Researches and provides information to the public regarding inquiries about prisoners being held at the Gilbert/Chandler Unified Holding Facility..
• Writes supplemental police reports for laboratory test results.
• Fingerprints offenders to satisfy court requirements and notarizes legal documents.
• Creates Calls-for-Service using the Department's Computer Aided Dispatch (CAD) system.
• Other duties as assigned.

Anticipated Recruitment Timeline Posting Closes: November 1st

Application Review: November 2nd - Nov 5th

In-Person Interview Invites sent out no later than November 9th

In-Person Interviews tentatively scheduled for the week of November 16th

About You You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert , we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• High school diploma or GED
• Six months of customer service or data entry experience
• Experience writing police reports preferred
• Must possess strong customer service and organizational skills, as well as the interpersonal and communication skills needed to maintain positive relationships with community members and co-workers. Also requires attention to detail, problem-solving ability, and basic math and computer skills.
• Must be able to perform rotating shift work in a 24/7 work unit

This position is FLSA Non-Exempt - eligible for overtime compensation. Why Team Gilbert?

To view the slide show presentation above, click here . We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In the answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

• Yes
• No

02

Do you have a high school diploma or GED?

• Yes
• No

03

Do you have at least six months of public service work experience in a law enforcement environment?

• Yes
• No

04

Do you keyboard at a rate of 25 correct words per minute or greater?

• Yes
• No

05

How many years of work experience do you have providing public service, to include providing information and referral services, face-to-face and over the telephone?

• No experience in this area
• Less than one year
• 1-2 years
• 2-3 years
• 3+ years

06

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.

07

Relative to your public service work experience, has it been primarily in the public sector, (government), or working for a private sector business?

• Public (government)
• Private (business)
• Other (describe in the following question)

08

Relative to the previous question, please describe your public service experience in detail in the space below. If not, enter N/A.

09

Do you have experience handling and receipting cash business transactions?

• Yes
• No

10

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.

11

How many years of experience do you have interviewing victims, witnesses and other individuals regarding criminal activity?

• No experience in this area
• Less than one year
• 1-2 years
• 2-3 years
• 3+ years

12

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.

13

How many years of experience do you have preparing basic police incident reports?

• No experience in this area
• Less than one year
• 1-2 years
• 2-3 years
• 3+ years

14

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, enter N/A.

15

The following questions reference general requirements for candidates of all civilian positions in the Gilbert Police Department. Please answer all questions truthfully and completely. Are you at least eighteen (18) years of age?

• Yes
• No

16

Do you have a high school diploma or GED?

• Yes
• No

17

Have you been convicted of a felony or convicted of any offense that would be a felony if committed in Arizona?

• Yes
• No

18

Were you dishonorably discharged from the United States Armed Forces?

• Yes
• No

19

Are you currently under investigation for violations of internal policy, procedure, or other administrative guidelines?

• Yes
• No

20

Have you ever been convicted of a crime related to domestic violence?

• Yes
• No

21

Have you illegally used marijuana while employed with a law enforcement agency?

• Yes
• No

22

Have you personally possessed, used, sold, produced, or cultivated marijuana within the past one (1) year, or at any point while employed with a law enforcement agency? - It is not a disqualifier if those activities occurred while employed for a licensed dispensary and in the scope of employment duties. - This includes products derived from marijuana if they contain more than 0.3% tetrahydrocannabinol (THC). - This does not include Cannabidiol (CBD) products containing less than 0.3% tetrahydrocannabinol (THC).

• Yes
• No

23

Have you illegally used any steroids within the past one (1) year, or at any point while employed with a law enforcement agency?

• Yes
• No

24

Have you illegally used Adderall within the past one (1) year, or at any point while employed with a law enforcement agency?

• Yes
• No

25

Have you ever illegally sold, produced, cultivated, or transported any dangerous drugs, narcotics, hallucinogens, or prescription drugs?

• Yes
• No

26

Have you illegally used any dangerous drugs, narcotics, hallucinogens, or prescription drugs within the past five (5) years, or at any point while employed with a law enforcement agency?

• Yes
• No

27

Have you been convicted of or adjudged to have violated traffic regulations that would equal eight (8) or more points within the past thirty-six (36) months? (Shall not apply to positions that do not require driving in their job description. Driving waivers may be required)

• Yes
• No

28

If offered employment in this position, you would be required to pass an extensive police background investigation, to include the following: a polygraph examination; personal and business reference checking; a credit report; investigation into traffic, civil and criminal offenses and drug usage. If offered employment for this position, would you submit to a police background investigation?

• Yes
• No

29

The Police Department is a 24/7 operation. Are you able to work rotating shifts, including nights, weekends and holidays on a rotating basis?

• Yes
• No

30

The Following Question Is Strictly Confidential And Will Not Be Made Part Of Your Application For Employment. Preference Status Per Arizona Revised Statute 38-492 (select All That Apply)

• Veteran
• Disabled Veteran
• Veteran's Spouse/Surviving Spouse
• Disabled Person
• Required Question